3.1 What are the potential indicators?

  • Indicators measure the extent to which your goals have been achieved and, therefore, they must align with the success goals, desired outcomes and intent.
  • Indicators should measure changes in behaviour in relation to the key compliance obligations or changes in the level of community confidence.
  • Indicators are generally quantitative, but can be based on both quantitative and qualitative information sources.
  • Identify and document indicators without worrying at this stage whether, or how, they can be measured.
  • Reviewing the success goals identified in phase 2 may give you some ideas for potential indicators.
  • Reflecting on how the compliance risk or problem was identified in the first place should also provide some ideas for potential indicators.
  • Design indicators for any significant unintended consequences identified in phase 2.

Example of an indicator using a qualitative information source

Media articles are a source of qualitative information. An indicator could be the change in the percentage of articles indicating support for our view.

See Appendix 1 for further examples of indicators.

Last modified: 19 Jan 2015QC 21200