Types of unclaimed super
Unclaimed super falls into the following categories:
If a person becomes entitled to a super benefit, as a general principle you should attempt to contact them as soon as is practicable. Their super entitlement will generally be considered unclaimed super if you've attempted to contact and pay them but been unsuccessful.
Member aged 65 or older
An amount payable to a member of a fund is taken to be unclaimed super if all the following criteria are met:
- the member has reached eligibility age (65 years, or older if so prescribed by the fund's governing rules)
- you have not received an amount for the member (or, in the case of a defined benefit super scheme, no benefit has accrued for the member) within the past two years
- after a period of five years since you last had contact with the member, you have been unable to contact the member again after making reasonable efforts.
An amount payable to a non-member spouse is taken to be unclaimed super if all the following criteria are met:
- a payment split applies to a splittable payment for an interest that a person has as a member of a fund
- as a result of the payment split, the non-member spouse (or their legal personal representative if they have died) is entitled to be paid an amount
- after making reasonable efforts and after a reasonable period has passed, you are unable to ensure that the non-member spouse or their legal personal representative will receive the amount.
An amount payable for a deceased member of a fund is considered to be unclaimed super if all the following criteria are met:
- the member has died
- you determine that, under the governing rules of the fund or by operation of law, a benefit (other than a pension or annuity) is immediately payable for the member
- you have not received an amount for the member (or, for a defined benefit super scheme, no benefit has accrued for the member) within the past two years
- after making reasonable efforts and after a reasonable period has passed, you are unable to ensure that the benefit will be received by the person who is entitled to receive the benefit.
Former temporary resident member
If we believe a former temporary resident has super in your fund, we will issue you with a section 20C notice requiring you to report and pay the amount to us as unclaimed super.
A member is a former temporary resident at a point in time if:
- they held a temporary visa that lapsed at least six months previously and they left Australia at least six months previously
- they are not the holder of a temporary visa, a permanent visa or a prescribed visa, and have not made a valid application for a permanent visa
- they are not an Australian or New Zealand citizen.
Small or insoluble lost member accounts
A lost member account of a fund is taken to be unclaimed super if it does not relate to a defined benefit interest, and either:
- the balance of the lost member account is less than $4,000 (small lost member account), or
- the lost member account has been inactive for 12 months and the provider is satisfied that it will never be possible to pay an amount to the member (insoluble lost member account).
Unclaimed super falls into the following categories: member aged 65 or older, non-member spouse, deceased member, former temporary resident, member with a small lost member account or insoluble lost member account.