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  • Get super product details (FVSG)

    The get super product details service allows a user to provide a USI which will return the full product details, payment details, electronic service addresses and contact details. The single service provides data current at the time of the service call.

    The bulk version of this service returns both current and future-dated product details – see Get Super Product Details bulk.

    The certification values returned by the service are backward compatible. Having a certification value of ROLL2.0-X means the fund is also able to accept transactions for ROLL1.0-X.

    Get Super product details single message

    A successful response message will contain the result CMN.ATO.GEN.OK.

    The service returns the current product details for the single USI in the message.

    The service may return two error codes:

    Table 7 – Error codes

    SBR Message code

    Short description


    No USI information to be returned


    USI provided is inactive (end dated)

    CMN.ATO.FVSG.41152 error is returned where there is no USI information stored against the ABN provided in the request. This may occur where the ABN does not belong to a fund, or the fund may have wound up, and there are no active USI details stored on the FDR.

    Next step:

    • Refer to Help if you have identified an error with the data

    Future updates to FVSG single message

    The response provided by the FVSG-Single service will be updated to return current and future dated product details, including electronic service address, contact for assistance, and banking details for all payment types in XBRL format.

    This update is yet to be scheduled, and will be communicated through appropriate channels once scheduling for External vendor testing environment (EVTE)and production timing is confirmed.

    Get super product details bulk

    The bulk service (FVSG-All) allows super providers or entities authorised by us to obtain an extract of the full FDR.

    The FVSG-All service returns current and future dated product details, including electronic service address, contact for assistance, and banking details for all payment types in XBRL format. The bulk file is updated overnight with new details available by 6.00am Eastern Standard Time the following morning.

    Once you've retrieved the file you need to determine how the information is integrated within your processes and systems environment. The file can be used as a stand-alone look-up file for finding or checking fund details. Alternatively the data can be uploaded to a registry or other support system.

    You must ensure that you have a robust process for replacing previous bulk downloads and, or over-writing previous data. Failure to do so may result in electronic messages or payments transferred to the wrong location.

    Access to use the bulk service is restricted to super providers and entities whose business purpose specifically relates to processing contributions in compliance with the Standard.

    Next step:

    Get super product details bulk header change

    A new bulk file for the FDR is created overnight, and is made available for collection through the FVSG-Bulk service.

    Our previous advice indicated that the bulk file would be available for collection by 6.00am each morning, although this relied on a complete reconciliation to the previous file to determine if it the current file.

    In response to industry feedback, we introduced an identifier into the ebMS header of the bulk file. This identifier contains the date-timestamp for when the file was created.

    This was deployed into production on 7 October 2017, and will be the new header structure for all future FVS bulk files.

    There is no need for software providers to recertify to a new version of the FVSG service; however they will need to be able to identify and consume the new property in the FVSG bulk file, which is available in EVTE for testing.

    See also:

    Best practice for get super product details bulk

    With the inclusion of date-timestamp information in the FVS bulk file header, you'll be able to accurately determine when that file was created.

    It is recommended that you collect the FVS bulk file at 6.00am each morning, or earlier if required, and compare the date-timestamp in your most recently collected file to determine if a newer file has been generated since your last file was retrieved.

    Where the date-timestamp is the same or earlier than your previous file there's been a problem at the ATO which has prevented the generation and loading of the new file. You should continue using your existing file for processing purposes.

    We recommend you poll the FVSG-Bulk service each hour until the new file is retrieved.

    Next steps:

      Last modified: 01 Jul 2020QC 35422