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  • New message

    You can securely send messages to us for a client. Sending a message from the client summary, instead of Practice mail, will automatically populate your client's details in the message.

    To create and send a message:

    • select a client
    • select Profile then New message
    • select Topic or View more topics for a further list of topics
    • select Subject
    • at Message provide the relevant details and attach any files relevant for your request. The message is limited to 4,000 characters and a maximum of six files up to 6MB each
    • enter an email address (optional). If you have email notifications set for your practice mail the address will pre-populate. If not, you can enter an email address to receive messages about this request in your inbox
    • select the Declaration
    • select Send. If you no longer want to send the message select cancel, any unsaved information will be lost.

    Note: You will receive an ATO receipt ID when the message has successfully been sent. You will need to quote this number when enquiring with us about the request.

      Last modified: 29 May 2019QC 54079