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  • Public beta

    Australian Government agencies conduct beta testing processes when building systems created for public use. After completing private beta testing, ATO Online services for agents was progressively made available in public beta and is now available to all agents. Online services for agents can be used to access services you use in the tax and BAS agent portals and for new services.

    The public beta testing with BAS agents has now been completed. Online services for agents is now available for BAS agents to use as their default system. Public beta testing will continue for tax agents to allow extra time as the public beta process started with BAS agents first.

    Find out about:

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    Co-designing the new system

    When co-designing the new system, we listened to feedback from you and private beta participants on issues you experienced with existing portals, to refine functionality in the new service.

    We worked with many tax and BAS agents to test the system in a live environment. Participants included agents from around the country in regional and metropolitan areas and from practices of varying sizes, from sole practitioners to larger national firms. This group of private beta participants provided valuable feedback to help us improve our services before public beta testing.

    Similar services are being made available to your digital service providers to include in your practice management software. The timing of when these services will be built into commercial software is their decision. We'll continue to consult and co-design with you and your digital service providers to determine priorities for this transition, and the most effective way to deliver these changes.

    How tax agents can access public beta

    Tax agents can access Online services for agents using any existing portal login to participate in the public beta. You will be directed to a login page with a choice to either log in to Online services for agents or the Tax Agent Portal.

    The public beta for tax agents will continue into tax time. We are still accepting your feedback and making changes to improve your experience.

    We recognise this is a significant change for you and your practice. The portals will remain available while you transition to Online services for agents.

    Next step:

    Log in to Online services for agents

    Provide your feedback

    To provide feedback to ATO, select Give us feedback located at the bottom of each screen in Online services for agents. Provide as much detail as possible.

    Here is some of the feedback we have received from agents who participated in the private beta.


    Media: [Online services for agents - agent testimonials] Link (Duration: 02:05)

    We need your feedback in the following areas:

    • useability – is the product intuitive, user friendly and accessible?
    • language – do the terms we use make sense to you as an agent?
    • functionality – does the product meet your functional requirements?
    • support – do the system messages and Help section have what you need to perform the task?
    • general – any additional comments or suggestions.

    Known issues that prevent you from completing an action in the system are listed on our troubleshooting page. Check this page to see if we already know about the issue. If the issue is already listed on this page, you won't need to provide your feedback.

    What we do with your feedback

    We welcome all feedback. Throughout the public beta we:

    • will collate and analyse the feedback you provide to help us understand your experience and needs
    • use feedback to determine the priority for fixing any identified issues, like those listed on the troubleshooting page
    • use your feedback to determine if improvements can be made to the system.

    Your feedback is valuable. We are unable to provide individual responses to all feedback we receive, but we may contact you if we need clarity on the feedback you have provided.

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    Last modified: 29 May 2019QC 57719