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  • Entities not covered by the program

    How to register clients and be appointed as their agent so they are covered by the lodgment program.

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    Registering clients

    Unregistered clients and clients that have not appointed you as their registered agent are not covered by your lodgment program.

    Your clients cannot be covered until they have been allocated a registration number appropriate to the document to be lodged:

    • tax returns – the registration number is a tax file number (TFN)
    • activity statements – the registration number is either
      • an Australian business number (ABN)
      • a TFN if an ABN is not applicable.

    Authority to act

    Your clients cannot be covered by your lodgment program until they have appointed you as their registered agent.

    You can notify us of your authority to act on their behalf using either:

    • Add client function in Online services for agents
    • Client update transaction in practitioner lodgment service (PLS).

    Our current systems do not allow more than one agent to be appointed to the activity statement role for a client. Keep this in mind if your client has a tax agent and a BAS agent to prepare their documents. You can see if an agent already exists for a role in Online services for agents. In these cases, you should make sure your client has provided you the authority to act for them for that particular obligation.

    If you are a BAS agent acting for a client on the activity statement role, and you do not receive the latest activity statement, another agent may have been added to that role. To obtain the latest activity statement visit Online services for agents and add the client to your client list.

    Your authority to act on behalf of a new client for lodgment purposes only takes effect from when we receive it. To make sure any new clients are covered by your lodgment program for 2022–23, you must successfully lodge the authority with us by the dates in the following table.

    Table: Authority to act

    Type of authority to act

    Must be lodged with us by:

    Income tax

    31 October 2022

    Note: your clients will not be covered by your lodgment program if added after 31 October 2022.


    If you accept a new client for income tax purposes after 31 October 2022, check the lodgment due date for the client on your client list from Online services for agents or PLS. If the new client was previously a self-preparer, they will not be covered by your lodgment program and may need to lodge by an earlier due date.


    21 May 2023

    Last modified: 01 Jul 2022QC 34571