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  • Authentication errors

    Table 6: Authentication errors

    Error code

    Description

    Recommended action

    CMN.ATO.AUTH.001

    The registered agent number (RAN) used with your ABN or credential is not related.

    If you are using a cloud-hosted software provider or Sending Service Provider (SSP), check the combination of the RAN and ABN.

    If you are lodging directly, check the combination of RAN and the ABN linked to your credential, and then try again.

    Attempt to correct in Access Manager. If you still need help, phone the Technical Help Desk on 1300 287 539.

    CMN.ATO.AUTH.002

    You are not authorised to lodge on behalf of this client.

    You are not authorised to submit this lodgment on behalf of the client. Link this client to your RAN to create a client-to-agent relationship.

    If the client relationship exists, your credential could be restricted from accessing this client – see the authorisation administrator for your business or practice.

    If the problem persists and the client is appearing on your client list and is not a restricted client, you may need to remove and re-add the client and try to lodge again.

    CMN.ATO.AUTH.003

    You are not authorised to submit this type of lodgment.

    You may not have the correct permission to submit this lodgment.

    Contact the authorisation administrator for your business or practice to update your permissions in Access Manager and then try again.

    CMN.ATO.AUTH.004

    No ATO reports currently available. Please try again later.

    If the problem persists, check your permissions in Access Manager as you may not be authorised for this report type.

    If you are using cloud-based software, you may need to contact your digital service provider.

    CMN.ATO.AUTH.005

    Your credential is not linked to this registered agent number in Access Manager.

    Contact the authorisation administrator for your business or practice to authorise your credential for this RAN and set up your permissions in Access Manager.

    Ensure your permissions are set up correctly in Access Manager.

    CMN.ATO.AUTH.006

    The requested report belongs to another intermediary. Review request details and try again.

    Check that the client-to-agent relationship is correct; the client may be linked to another agent.

    If the client is linked to your RAN, remove and re-add the client and then try again.

    CMN.ATO.AUTH.007

    You do not have the correct permission for this action.

    You may not have the correct permission for this transaction.

    Contact the authorisation administrator for your business or practice to update your permissions in Access Manager and then try again.

    If the issue persists, contact the us quoting this error code to resolve any issues.

    CMN.ATO.AUTH.008

    You are not authorised to lodge on behalf of this client.

    You are not authorised to submit this lodgment on behalf of the client.

    If you are a tax practitioner, ensure your RAN is used in the transmission and try again.

    If you are a business sending on behalf of another business, get an authorisation administrator to ensure there is a business appointment in Access Manager and give your credential access if required. 

    If the client is appearing on your client list and is not a restricted client, you may need to remove and re-add the client and try to lodge again.

    Your RAN must also be linked to the correct agent ABN in Access Manager.

    CMN.ATO.AUTH.009

    Length of the software ID must be 10 characters.

    Length of the Software ID must be 10 characters. Contact your software provider to resolve this issue.

    CMN.ATO.AUTH.012

    SenderRole and Software ID cannot both be present in the same request.

     Attempt to correct the field.

    CMN.ATO.GEN.200001

    An unexpected error has occurred. Please contact the Tax Office

    This error is often due to a timeout within our system. It is recommended to attempt the request again.

    If the issue persists, contact us quoting this error code to resolve any issues.

    SBR.GEN.AUTH.001

    Mandatory information missing from the transmission. Contact your software provider.

    Inform your digital service provider that the following element/attribute {AttributeName} was not found in the transmission.

    SBR.GEN.AUTH.002

    Mandatory information provided in the transmission is invalid.

    Check that you have correctly entered identifiers in your software (e.g. the ABN, TFN etc.). Contact your digital service provider for assistance.

    SBR.GEN.AUTH.003

    Reporting party identifier information is missing from the lodgment.

    Check that you have included the reporting party identifier (TFN or ABN) in the lodgment.

    SBR.GEN.AUTH.004

    Check the credential details match the details of the business/agent submitting the information.

    Check the ABN in the credential matches the business or registered agent details (e.g. ABN or RAN) in the transmission. If necessary, contact your authorisation administrator.

    If you still need help, phone the Technical help desk on 1300 287 539.

    SBR.GEN.AUTH.005

    Misalignment of identifying information.

    Check that the client identifiers (TFN or ABN) entered into the practice software match the client identifiers used for the lodgment.

    SBR.GEN.AUTH.006

    A notification does not exist for your software provider for sending your online (cloud) transactions.

    A notification must exist in Access Manager for your digital service provider before attempting to transact. Phone us on 1300 852 232 or use Access Manager to notify us of a hosted SBR software service. You will need to provide the following details:

    • digital service provider name
    • their ABN and software ID. 

     

    See Cloud software authentication and authorisation for more information on hosted SBR services.

    SBR.GEN.AUTH.007

    Contact your software provider.

    The digital service provider has not been accredited as an online (cloud) software provider.

    Contact your digital service provider.

    SBR.GEN.AUTH.008

    Your notification for the online (cloud) software provider does not contain the correct Software ID.

    Check and update your hosted SBR software ID through Access Manager or by phoning us on 1300 852 232.

    SBR.GEN.AUTH.009

    You may not have the correct permission to submit this lodgment.

    You may not have the correct permission for this transaction.

    Contact the authorisation administrator for your business or practice to update your permissions in Access Manager and then try again.

    SBR.GEN.AUTH.010

    Your transaction failed due to a problem with the online (cloud) software provider's system.

    The credential used by the digital service provider for securing online (cloud) transmissions made by the business is not enabled for these services.

    To resolve, contact your digital service provider.

    SBR.GEN.AUTH.011

    Contact your software provider.

    The digital service provider has disabled your nomination.

    Contact your digital service provider or nominate a new hosted software service on 1300 852 232.

    SBR.GEN.AUTH.012

    Intermediary identifier information is missing from the lodgment.

    Ensure that the TFN, ABN or ARN of the intermediary is in the appropriate field.

    SBR.GEN.AUTH.013

    The ABN of the business being acted on behalf of is required.

    Attempt to correct the field.

    SBR.GEN.AUTH.014

    A client’s ABN, TFN, WPN or ARN is required for this request.

    Attempt to correct the field.

    SBR.GEN.AUTH.015

    You are not authorised to submit this request. Review permissions in Access Manager and try again.

    You may not have the correct permission for this transaction.

    Contact the authorisation administrator for your business or practice to update your permissions in Access Manager and then try again.

    SBR.GEN.AUTH.016

    Mandatory information missing from the lodgment.

    Information required for authorisation processing is missing from the lodgment.

    Review and update required information.

    Last modified: 01 Jul 2020QC 49409