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  • BAS agent phone services (Fast Key Code) guide

    Use the BAS agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about. The Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.

    Before you phone us, check online

    Where transactions and information are available online, you need to use those channels first before you phone us. Use our BAS agent online services guide to get the most out of our online services.

    If you phone about something that can be resolved via an online channel, our customer service representatives will direct you to that channel.

    Before you phone us, check that you have your:

    • Registered Agent Number (RAN)
    • proof of identity (POI)

    For information about POI, refer to Proof of identity for registered agents.

    You can phone us on 13 72 86, 8.00am–6.00pm, Mon–Fri, excluding public holidays.

    At different times we operate an extended-hours service. To find out if an extended service is currently available, refer to the information on our phone us page.

    Printing your BAS agent phone services (Fast Key Code) guide

    You can:

    BAS agent phone services (Fast Key Code) guide

    Select the relevant topic. Where an online option is available, we have included links in the tables below:

    Account information

    Account information

    Available online?

    13 72 86
    Fast Key Code

    For activity statements:

     

     

    • account balance

     

    BAS Agent PortalExternal Link

    ato.gov.au

    1 2 5 1

    • explanation

     

     

    1 2 5 1

    • replacement cheques

     

    BAS Agent PortalExternal Link

    1 2 5 1

    Bank details – update for activity statement roles

    BAS Agent PortalExternal Link

    1 1 3

    Assistance with the failure to lodge penalty

     

    1 2 2 2

    Assistance with general interest charge

     

    1 2 2 2

    Withholding variations, section 15-15, vary an individual pay as you go (PAYG) rate of withholding

     

    1 2 3

    Back to the topic list

    Activity statements

    Activity statements

    ato.gov.au

    13 72 86
    Fast Key Code

    Assistance with completing

     

    1 4 1

    GST

    ato.gov.au

    2 3

    Request new DIN

     

    1 4 1

    Respond to our request to contact activity statement exceptions

     

    1 4 2

    PAYG instalments

    ato.gov.au

    2 1 1

    PAYG withholding

    ato.gov.au

    2 1 1

    Arrange for revised activity statement to be generated in ECI

     

    1 4 1

    See also:

    Back to the topic list

    Debt and payment

    Debt and payment

    Available online?

    13 72 86
    Fast Key Code

    Help with paying

    BAS Agent PortalExternal Link

    ato.gov.au

    1 2 2

    Respond to demands or notices about tax debts

     

    1 2 2

    Back to the topic list

    Lodgment

    Lodgment

    13 72 86
    Fast Key Code

    Information about lodgment

    1 3 1 1

    Lodgment program information and assistance

    1 3 2

    Respond to lodgment notices from us

    1 3 3

    See also: Prepare and lodge

    Back to the topic list

    Practice administration

    Practice administration

    Available online?

    13 72 86
    Fast Key Code

    Access Manager system assistance

    ato.gov.au

    3 3

    The practitioner lodgment service (PLS)

     

     

    • assistance with all PLS transactions and Standard Business Reporting (SBR) enabled software

     

     

    3 1 2

    • assistance with technical issues, connections, firewalls and virtual private network (VPN)

     

     

    3 5

    ATO online services for registered agents

    Assistance with the BAS Agent Portal, including access, technical difficulties, functions and navigation

    ato.gov.auExternal Link

    3 3

    Feedback and complaints about:

    • income tax
    • business tax
    • superannuation
    • other matters

     

    BAS Agent PortalExternal Link

    ato.gov.au

     

    3 2 1 1

    3 2 1 2

    3 2 1 3

    3 2 1 4

    General administrative issues

     

    3 2 2

    ECI Technical Help Desk

    See General phone services

     

     

    See also:

    Back to the topic list

    Registration

    If your query relates to your BAS agent registration, visit tpb.gov.auExternal Link

    Registration

    Available online?

    13 72 86
    Fast Key Code

    Register for:

     

     

    • GST and PAYG withholding

     

    ABRExternal Link
    BAS Agent PortalExternal Link

    ato.gov.au

    1 1 3

    • fuel tax credits

     

     

    1 1 4

    • luxury car tax (LCT) and wine equalisation tax (WET)

     

     

    1 1 3

    Update client details:

     

     

    • GST and PAYG withholding

     

    BAS Agent PortalExternal Link

    1 1 3

    • fuel tax credits

     

     

    1 1 4

    • LCT and WET

     

     

    1 1 3

    Cancel:

     

     

    • GST, PAYG withholding, LCT, WET

     

    BAS Agent PortalExternal Link

    1 1 3

    • fuel tax credits

     

    BAS Agent PortalExternal Link

    1 1 4

    Back to the topic list

    Letters – alternative phone service

    When we send letters to your clients, the phone numbers that we quote are those we provide for the general community.

    To ensure your status as a BAS agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers.

    If a letter from us asks your client to phone:

    Phone 13 72 86 and select Fast Key Code

    13 11 42 (debt issues)

    1 2 2

    13 11 42 (lodgment issues)

    1 3 3

    13 28 66

    1 2 5 1

    13 28 61

    1 2 5 2

    1300 130 926

    1 4 2

    1300 657 162

    1 1 5

    Back to the topic list

    General phone services

    We provide as many options as possible through the Registered agent phone line. We also have a range of other phone numbers for other topics.

    Topic

    Phone number

    Online Standard Business Reporting (SBR) enabled practice management software - Notify us of a hosted SBR software service


    1300 852 232

    ECI Tech Help Desk

    1300 139 373

    Natural disaster assistance for registered agents 

    1800 700 724

    AUSkeyExternal Link – general enquiries and technical support (including downloading and installation)

    1300 287 539

    EFT direct debit – direct refund help line

    Direct debit payments

    1800 802 308

    Payment methods:

     

     

     

    1800 815 886

    Publications can be printed or ordered:

    • online
    • by phone (have the full title or NAT number ready)

     

     

     

    1300 720 092

    Report tax evasion:

     

     

     

    1800 060 062

    Report schemes:

    • by email
    • by phone (wait until message finishes and select Option 3)

    See also: Tax Planning

     

     

    1800 060 062  

    Back to the topic list

    Complex issue resolution

    Our Complex issue resolution service is available to resolve complex administrative issues and tax technical interpretation queries, which you have been unable to resolve through our online channels or by phoning us.

    Last modified: 06 Nov 2017QC 47115