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  • BAS agent phone services (Fast Key Code) guide

    You can use this BAS agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about. The Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.

    We recommend you bookmark this page as we regularly update the information it contains.

    Before phoning us, check online

    Where transactions and information are available online, you need to use those channels first before phoning us. Use our BAS agent online services guide to get the most out of our online services.

    If you phone about something that can be resolved via an online channel, our customer service representatives will direct you to that channel.

    Before phoning us, check you have your:

    You can phone us on 13 72 86 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays. At different times we operate an extended-hours service. To find out if an extended service is currently available, refer to our phone us page.

    Find the Fast Key Codes for:

    See also:

    Account information

    Table 1: Fast Key Codes for account information

    Topic

    Online services for agents

    13 72 86
    Fast Key Code

    Activity statements

    No

    1 2 5 1

    Assistance with the failure to lodge penalty

    Yes

    1 2 2 2

    Assistance with general interest charge

    No

    1 2 2 2

    Withholding variations, section 15–15, vary an individual pay as you go (PAYG) rate of withholding

    No

    1 2 3

    See also:

    Activity statements

    Table 2: Fast Key Codes for activity statements

    Topic

    Online services for agents

    13 72 86
    Fast Key Code

    Assistance with completing

    No

    1 4 1

    GST

    No

    2 3

    PAYG instalments

    No

    2 1 1

    PAYG withholding

    No

    2 1 1

    Request new document identification number

    Yes

    1 4 1

    Respond to our request to contact activity statement exceptions

    No

    1 4 2

    See also:

    Debt and payment

    Table 3: Fast Key Codes for debt and payment

    Topic

    Online services for agents

    13 72 86
    Fast Key Code

    GIC remission request

    Yes

    1 2 2

    Payment arrangements – Help with paying

    Yes

    1 2 2

    Respond to demands or notices about tax

    No

    1 2 2

    Lodgment

    Table 4: Fast Key Codes for lodgment

    Topic

    13 72 86
    Fast Key Code

    Lodgment and Single Touch Payroll

    1 3 1 1

    Lodgment program information and assistance

    1 3 2

    Respond to lodgment notices from us

    1 3 3

    See also:

    Practice administration

    Table 5: Fast Key Codes for practice administration

    Topic

    Online services for agents

    13 72 86
    Fast Key Code

    Access Manager system assistance

    No

    3 3

    Assistance with all practitioner lodgment service (PLS) transactions and Standard Business Reporting (SBR) enabled software

    No

    3 1 2

    Assistance with myGovID or Relationship Authorisation Manager

    No

    3 5 1

    Assistance with Online services for agents, including access, technical difficulties, functions and navigation

    No

    3 3

    Assistance with PLS and Online services for agents technical issues, connections, firewalls and virtual private network (VPN)

    No

    3 5 2

    Enquiries about the Small Business Superannuation Clearing House (SBSCH)

    Yes

    4 5

    Feedback and complaints about business tax

    Yes

    3 2 1 2

    Feedback and complaints about income tax

    Yes

    3 2 1 1

    Feedback and complaints about superannuation

    Yes

    3 2 1 3

    Feedback and complaints about other matters

    Yes

    3 2 1 4

    General administrative issues

    No

    3 2 2

    Report phoenix, tax evasion or black economy activity

    No

    3 4

    See also:

    Registration

    If your query relates to your BAS agent registration, visit the Tax Practitioners BoardExternal Link website.

    Table 6: Fast Key Codes for registration

    Topic

    Online services for agents

    13 72 86
    Fast Key Code

    Cancel fuel tax credits

    Yes

    1 1 4

    Register for luxury car tax (LCT) and wine equalisation tax (WET)

    Yes

    1 1 3

    See also:

    Letters – alternative phone service

    When we send letters to your clients, the phone numbers we quote are those we provide for the general community.

    To ensure your status as a BAS agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers.

    Table 7: Fast Key Codes for letters – alternative phone service

    If a letter from us asks your client to phone:

    Phone 13 72 86 and select Fast Key Code

    13 11 42 (debt issues)

    1 2 2

    13 11 42 (lodgment issues)

    1 3 3

    13 28 66

    1 2 5 1

    13 28 61

    1 2 5 2

    1300 130 926

    1 4 2

    1300 657 162

    1 1 5

    General phone services

    We provide as many options as possible through the Registered agent phone line. We also have a range of other phone numbers for other topics.

    Table 8: General phone services

    Topic

    Phone number

    AUSkeyExternal Link – general enquiries and technical support

    1300 287 539

    EFT direct debit – direct refund help line

    Direct debit payments

    1800 802 308

    myGovIDExternal Link – enquiries and support

    1300 287 539 option 2

    Natural disaster assistance for registered agents

    1800 700 724

    Payment methods:

     

    1800 815 886

    Publications can be printed or ordered:

    • online
    • by phone (have the full title or NAT number ready)
     

    1300 720 092

    Report phoenix, tax evasion or black economy activity:

     

    1800 060 062

    Relationship Authorisation ManagerExternal Link – enquiries and support

    1300 287 539 option 3

    Standard Business Reporting (SBR) enabled practice management software – Notify us of a hosted SBR software service

    1300 852 232

    Complex issue resolution

    Our complex issue resolution service is available to resolve complex administrative issues and tax technical interpretation queries, which you have been unable to resolve through our online channels or by phoning us.

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    Last modified: 04 Dec 2019QC 47115