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  • Complex issue resolution

    Our Complex issue resolution service is available to resolve complex administrative issues and tax technical interpretation queries you have been unable to resolve online or by phone.

    • The service is available to all registered agents, legal practitioners and other intermediaries who represent clients in a professional capacity. The service operates on the understanding that if we need to discuss client specific details, you have been nominated as an authorised representative of that client.

    Issues we can help with

    You can use this service for complex administrative issues or tax technical interpretation queries you have been unable to resolve online or by phone.

    For example:

    • administrative issues, which are outside the norm and not able to be resolved by our standard processes
    • general advice about new or changed legislation
    • complex or multiple, related tax technical issues, for example where there is an interaction between taxes or a variety of concessions/considerations within a tax
    • general help with legal interpretation – where a decision is required around our view.

    ATO advice and guidance

    Responses to technical queries are for general guidance only and are not legally binding. If you require binding technical advice, you can seek a ruling. Refer to ATO advice and guidance.

    This service should not be used to lodge complaints. If you wish to lodge a complaint, refer to Complaints.

    Get it done

    You can submit your query online using the Complex issue resolution form.

    Complex issue resolution form

    If you experience difficulty using the form, send your query to Tax Practitioner providing your contact details, full details of the issue and details of the interactions you have already had with the ATO in relation to the matter.

    How we resolve your issue

    We will acknowledge your enquiry within one working day. We aim to resolve your tax technical issues within five working days. Administrative issues and complex tax technical queries may take longer to resolve. If this occurs, we will advise you of the timeframe and keep you informed of progress.


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    These instructions are current to 30 June 2018



    Last modified: 29 Nov 2017QC 43922