Discrepancies between the information sent to your clients and the information reported to us for pre-filling should be resolved with the data provider before you lodge your client's return.
If you are unable to resolve the discrepancy, you can contact us by:
- using Portal mail, our preferred method of contact
- select Mail in the navigation bar on the left side of the screen
- select Income tax as the mail topic
- select 2007 and later years incorrect pre-filling data as the heading
- phoning us on 13 72 86 Fast Key Code 2 1 4.
Provide as much detail as possible to help us investigate your issue.
The 2012 pre-filling service document has been updated to reflect current information availability.