• Missing information and discrepancies

    Not all information is available through the pre-filling service. Information such as rental income cannot be supplied by us. Pre-filling information may be incomplete if:

    • an organisation has not supplied data yet
    • we could not confidently match the information to your client’s record
    • the information did not pass all data quality checks.

    Inconsistent personal details held by other organisations can result in incomplete pre-fill information. Your clients should ensure they have provided their current and correct personal details (such as their name, date of birth and tax file number where relevant). They should make sure these details are the same for all government agencies.

    Clients with a 'restricted access' or 'security assessed' status on our systems (such as high profile taxpayers) will not have pre-filled information available on the portal.

    Discrepancies or errors

    Your client may not recognise some of the information provided in the pre-fill report, for example, they may be unfamiliar with an amount of interest. This is commonly caused by:

    • interest bearing securities reported by share registries rather than a bank
    • bank accounts or investments that have been overlooked by an investor
    • bank accounts or investments that have been established on behalf of your client, but are unknown to them.

    If you do not understand or agree with the pre-fill data:

    • Check your client’s records or statements to find the cause of the discrepancy.
    • Ask your client to clarify the discrepancy with the information provider. The provider must correct the information with us if there has been an error.
    • Check current data issues for updates on identified pre-filling data issues for the current income year.
    • Check recurring data issues for details about data issues affecting multiple years.

    If your client needs the full account details to query an amount with a third party provider, or SRN/HIN number for their investment accounts, they can phone us on 13 28 61.

    Pre-filling does not alter your responsibility to provide a complete and correct tax return for your client.

    If we audit a lodged return, we may consider whether the taxpayer or their agent had accessed pre-filling information that they chose to omit from the return when applying any penalties or interest.

    See also:

    Contact us

    We prefer you to contact us with portal mail:

    • select Mail in the navigation bar on the left side of the screen
    • select Income tax as the mail topic
    • select 2007 and later years incorrect pre-filling data as the heading.

    You can also phone us on 13 72 86 Fast Key Code 2 1 4 (8.00am–6.00pm, Mon–Fri).

    Provide as much detail as possible to help us investigate your issue.

    Log in to the Tax Agent Portal
    Last modified: 06 Nov 2017QC 44695