Accounts and payments

Last updated 3 October 2023

Instructions for specific functions under the Accounts and payments menu.

Accounts summary
View a full account list and download account transactions for a client.

Tax accounts
View all tax accounts for your client including transactional history, amounts owing and the account balance.

Excise accounts
View your client's excise accounts.

Resource rent tax accounts
View your client's resource rent tax accounts.

Loan accounts
View your client's loan accounts and balances.

Super guarantee accounts
View your client's super guarantee account details.

Super fund administration accounts
View your client's super fund administration accounts.

Overpaid super accounts
View your individual or sole trader client's overpaid super accounts.

Transfer request
How to request that payments be transferred from one account to another account held by a client.

Refund request
How to request a refund for an account with a credit balance.

Payment plans
View, make and adjust payment plans for most of your client's accounts.

Card payment
How to make a one-off credit or debit card payment for a client.

Accounts summary

With this function you can:

To view accounts summary:

select a client
select Accounts and payments then Accounts summary
a full list of all account details will show, including
- Account name – select to view the transactions for the account
- Payment reference number – for accounts that can receive payments
- Overdue – if blank the account has no overdue amount, is closed or insolvent
- Balance – may include amounts that aren't due yet
- Payment options or voluntary repayment link – select to go to payment options
- Payment plan – will display if there is a payment plan for income tax, activity statement, SG director penalty, super guarantee employer and fringe benefit tax accounts
select Filter to filter by Account type – for Account type groups that have more than 5 accounts use the drop-down menu to view all accounts
select Print friendly version to print or save the account summary
to view closed accounts select Show closed accounts at the top left-hand corner. This option will only display if there are closed accounts.

For activity statement accounts you can:

select the Tax type summary hyperlink to review the net annual revenue product liability based on an income tax year
filter by Income tax year – select a date range to provide a list of transactions processed on the account. The download function is currently unavailable when the income tax year filter option is selected. Print using the print-friendly or browser print functionality.

To view account transactions:

at accounts summary select Account name then Filter to filter and sort transactions by
- Date range – From and To
- Processed date – the date we have finalised processing and update the account
- Effective date – the date a refund is sent or for a debt, when the payment is due
- Newest date or Oldest date – the order of the transactions
select Download. A new window will open with the results in a CSV or HTML format – you can print or save a copy
select Payment options to make a payment or Payment plan view to view or make a payment plan.