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  • Help and technical support

    Need help using ATO Careers? See if your question is answered in these quick tips.

    Registering and logging in

    You can register by selecting Job alerts from the left hand menu. Then select Register and follow the instructions on the screen.

    Alternatively you can register when you start a new application.

    When you register you'll be asked to provide details including your name, email address and mobile number. You'll also be asked to set a password.

    Once registered, we'll send you an email with your username which you can save for future use.

    If you apply for a position with us you may receive communication regarding your application by SMS which will be sent to the mobile number you provided.

    Job alerts

    Job alerts notify you about employment opportunities that match your preferences.

    To register or edit job alerts on ATO CareersExternal Link, select Job alerts and log in or register. Then follow the instructions on the screen.

    Starting your application

    Select the job you want to apply for from the Current vacanciesExternal Link and select the Start new application line under the Action heading.

    Previewing the application

    To preview an ATO vacancy, go to the vacancy you want to preview, and select the Preview application form link under the Action heading.

    Written response and word limit

    An application form may ask you to provide a written response with a specific word limit.

    It's a good idea to prepare and save your response in a separate document before copying and pasting the text into ATO Careers. Make sure you save your information regularly.

    If you go over the word limit you'll get a warning message and you won't be able to submit your application. If you are using bullet points or symbols, the word count in Microsoft Word may give you a different word count to ATO Careers.

    Formatting tips

    Follow these tips when formatting your application:

    • use plain text, do not use bolding or underlining
    • if you want to use dot/bullet points, indicate these by using asterisks (*) or dashes (-)
    • ideally you should prepare responses in a Word document first
      • use the spell check function, as there is no facility in the online form
      • cut and paste from Word into the ATO Careers system
    • check the formatting before you submit your application as some formatting features may be lost when you cut and paste from Word.

    Uploading a resume

    As part of the application you may be asked to upload a resume. To do this select the Browse button on your application form and select the document you want to upload.

    If you want to make changes to your resume after you upload it, update your resume outside of ATO Careers and save the new version. Uploading the new version will replace any previous resumes that were uploaded.

    Some mobile devices, like those made by Apple, will not allow you to search their file system for documents like your resume. If you can't upload a file on your device, use a desktop or laptop computer instead.

    Submitting your application

    Submit your application by selecting the Submit application button at the top of the Preview and Submit page and confirming you're ready to submit it.

    If you’ve completed your application but can't see the Submit application button at the top of the page, check you've answered all the compulsory questions and selected Save and Continue for each page of the application form.

    The system will send you an email confirming the application is submitted. If successful, the application status will have changed to submitted on My profile.

    Accessing submitted applications

    You can save and exit a current application and return to it at a later time provided the job hasn’t closed. To access your application follow these steps:

    • log into ATO CareersExternal Link
    • go to My profile and select My applications
    • select the application you want to return to – you can also view previous submitted applications.

    Your history never expires, so you'll be able to view each application whenever you need to.

    Contact officer details

    You can find the details of the contact officer in the candidate information kit. You can do this for any job you’ve started an application for by following these steps:

    • in ATO CareersExternal Link, go to My profile and select My applications
    • select the job application
    • select the link at the top of your application summary to access the job details
    • open the Candidate kit and locate the contact officer's details.

    Where there is no candidate information kit, the contact officer details will be listed in the job advertisement.

    Late applications

    Make sure you submit your application on time. Requests to submit a late application will only be accepted in exceptional circumstances and will be assessed on an individual basis. If you're unable to submit your application by the closing date and time, phone the contact officer listed in the candidate information kit to seek approval to submit a late application. You'll still need to submit your application using ATO Careers.

    Withdrawing your application

    If you no longer wish to be considered for a position you can withdraw your application at any time after you have submitted it. To withdraw your application follow these steps:

    • in ATO CareersExternal Link, go to My profile and select My applications
    • find and select the application you wish to withdraw
    • select the Application summary
    • select the Withdraw application button at the top of the application summary page
    • confirm your withdrawal on the next page and provide the reason why you are withdrawing
    • once you've withdrawn you'll see confirmation on screen, in your history and by email.

    If you start an application but don’t want to submit it, you don’t need to withdraw it. An incomplete application will not be considered.

    You cannot withdraw and then reapply for the same position.

    Trouble logging in

    Your ATO CareersExternal Link ID is the email address you registered with.

    If you have forgotten your password, select the Reset it link on the login page. Enter your email address and we'll send you a link to reset your password.

    Trouble submitting an application

    Log into ATO CareersExternal Link before starting an application, and to access applications you've started or submitted.

    Once you've started an application it will appear under My Profile.

    If you've completed your application but can't see the Submit Application button at the top of the page, make sure you've answered all the mandatory questions and selected Save and Continue for each page of the application form.

    Not receiving job alerts

    If you've set up job alerts but aren’t receiving any:

    • log into ATO CareersExternal Link and select Job alerts
    • check you’ve set your frequency to daily so you’re notified of new vacancies right away.

    To check if your profile matches any current vacancies select View jobs matching my alert profile at the top of the page.

    System generated emails are issued from and include application receipt emails and job alerts.

    Technical difficulties

    If you're having trouble applying or submitting online you should get in touch with the contact officer listed in the candidate information kit. They'll be able to answer your questions and help determine an appropriate way for you to submit your application.

    External and internal portals

    ATO Careers has two job portals:

    • Our external portalExternal Link shows all ongoing, non-ongoing and casual vacancies available to candidates both within and outside the organisation.
    • Our internal portalExternal Link shows all vacancies available on the external portal, plus opportunities only available to ATO staff (for example, expression of interest processes).

    If you're a current ongoing ATO staff member you should access the internal portal, otherwise you should access the external portal.

    Privacy and security

    ATO Careers uses SSL V3 encryption, which means the information you provide is secure.

    You can find out more about privacy by reading our Privacy note.

    Contact us

    If you have questions about your application, contact the contact officer listed on the candidate information kit. If there is no candidate information kit, the contact officer will be listed in the vacancy advertisement.

    If you have a hearing impairment, phone the People Helpline on 13 15 50.

    Last modified: 16 Sep 2019QC 58811