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  • Introduction by ATO Chief Operating Officer, Jacqui Curtis

    Every interaction matters – that’s our philosophy at the ATO as we continue to refine our website for the best possible user experience.

    Developed with input from multiple specialists and community groups, the ATO digital inclusion guide encourages a culture of inclusive design when developing digital information and services for the community.

    Our goal is to make digital inclusion central to our design process as part of our commitment to put the taxpayer at the centre of everything we do.

    This guide is one step in our journey: one that as an organisation we are passionately committed to taking.

    By sharing our guide, we hope to raise awareness of the importance of digital inclusion and the benefits it brings the community.

    In this way, we’ll share our vision to make digital inclusion – and every interaction with every Australian – matter.

    Jacqui Curtis

    ATO chief operating officer


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      Last modified: 20 May 2020QC 62693