For information about current research projects, email CorporateResearch@ato.gov.au.
We consult with the community, industry groups and the tax, accounting and legal professions, on matters of concern and interest to them. Find out what we are consulting about.
Perceptions of Digital Services [ATO-2643]
Fieldwork dates | April 2025 to June 2025 |
|---|---|
Purpose | To understand public perceptions and gather feedback on ATO's digital services to improve user experience. |
Research channel | Online survey |
Researchers | Internal ATO |
Sender's email address |
International GST survey [ATO-3146]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand how non-resident businesses become aware of their Australian GST obligations and improve our outreach strategy |
Research channel | Online survey |
Researchers | Internal ATO (survey sent via direct email) |
Sender's email address |
Top 500 private groups tax performance program Survey [ATO-1998]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and feedback with the Top 500 Private Groups Tax Performance program. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Next 5,000 streamlined assurance review client experience survey [ATO-1673]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand client experience and satisfaction with the Next 5,000 tax performance program. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Business advice client feedback [ATO-3145]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO income tax Interpretive Advice and Assistance products. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
GST audit client feedback [ATO-3144]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO GST audits. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Public Groups and International client feedback surveys [ATO-3143]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand client experience and satisfaction of Public Groups who have engaged with the ATO. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Tax Practitioners Board survey [ATO-1997]
Fieldwork dates | Biannual |
|---|---|
Purpose | To understand how the Tax Practitioners Board can work better with tax practitioners and consumers. |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Consultation process feedback [ATO-3142]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand the consultation experience. |
Research channel | Online survey |
Researcher | ATO (online questionnaire sent from feedback@survey.ato.gov.au) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
GST advice client feedback [ATO-3141]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO GST interpretive advice guidance products. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Digital service provider experience survey [ATO-3140]
Fieldwork dates | Annual |
|---|---|
Purpose | To understand how the ATO can better work with digital service providers. |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Early intervention strategy survey [ATO-3139]
Fieldwork dates | December 2018 to June 2026 |
|---|---|
Purpose | To understand the tax agent experience after participating in an interview with ATO Early Intervention staff |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Cash flow training and products [ATO-3137]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO training and cash flow products. |
Research channel | Online surveys |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Small business community events survey [ATO-3136]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To gain feedback from attendees who attended an event. |
Research channel | Online survey |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Tax practitioner open forum survey [ATO-3135]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing. |
Research channel | Online survey |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Community perceptions survey [ATO-1995]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To measure and track community perceptions about the ATO. |
Research channel | Online survey |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Senders email address | Dynata |
Client experience survey [ATO-1996]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To measure and track client experiences about the ATO. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |