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  • BAS refund

    After we have processed your tax return or activity statement, you will either owe money (a tax debt), or we will owe you money (a refund). Occasionally, you may not receive your refund or the refund you receive may be less than you expected.

    Why we have kept your refund

    There are situations when we are entitled to retain part of, or all of, your refund:

    • We can keep part, or all, of your refund to apply it against a tax debt that you owe us – this is known as offsetting.
    • We may use a credit balance from one of your other tax accounts to pay a tax debt and then receive a payment from you for that tax debt. As a result, your account may be placed in credit and your payment becomes what is called a voluntary payment, which we don't automatically refund.
    • We will retain your refund if you haven't nominated a bank account for us to pay your refund into, or the bank account details you provided are incorrect or incomplete.
    • We will retain your refund if you have not lodged one or more of your activity statements.
    • We can retain your refund because we need to check, or verify with you, some details shown on your return or activity statement.

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      Last modified: 26 Apr 2019QC 18637