• Section E: Member account details

    Question 35*

    Status

    Place an X in the box showing the status of your member’s account. The types of status are explained below.

    Lost – if your member:

    • is defined as lost due to not being contactable
    • has not been reported as lost in a previous reporting period
    • does not meet the definition of a small or insoluble lost member account.

    You can define a member as not contactable if there have been no contributions or rollover amounts within the last 12 months of the member’s membership of the fund, and either

    • you have never had your member’s address
    • mail you send to your member’s last known address is returned unclaimed.

    If one piece of mail is returned to you unclaimed by the member, you may choose to report the member as lost. However, if you receive two pieces of mail unclaimed by the member, you must report the member as lost.

    Inactive – if your member:

    • is defined as lost due to inactivity
    • has not been reported as lost in a previous reporting period
    • does not meet the definition of a small or insoluble lost member account.

    You can consider a member inactive if they joined, as a standard employer‑sponsored member more than two years ago, and there have been no contributions or rollover amounts in the last five years.

    Attention

    A member that was transferred from another super provider as a lost member should be reported as lost uncontactable or inactive depending on the information received.

    End of attention

    If the member being transferred has already been reported as lost at the time of joining the receiving fund, then the super provider transferring the member must report them as transferred.

    A member can be permanently excluded from becoming a lost member if they either:

    • are an inactive member of the fund, but indicate by a positive act, for example, deferring a benefit, that they wish to remain a member
    • contact you and indicate that they want to remain a member.

    Found – if your member was previously reported as lost or inactive and has either:

    • been successfully contacted
    • re‑established contact including members who retained their benefits or elected to roll them over to another fund
    • indicated by a positive act that they wish to remain a member
      • an example of a positive act may be a phone call or written communication from the member, or a contribution received after the member has previously been reported as lost.
       

    Transferred – if your member‘s account was previously reported as lost or inactive and has been either:

    • transferred as a lost member to another superannuation provider
    • reported and paid as USM to us
    • reported and paid as USM to a State or Territory authority.

    Error – if your member was previously reported in error and should be removed from the LMR.

    Attention

    Definitions

    Small lost member account – if all the following apply:

    • your member on whose behalf the account is held is a lost member
    • your member has an account balance of less than $2,000
    • the account does not support or relate to a defined benefit interest.

    Note that you must report and pay these funds to us as USM.

    Insoluble lost member account – if all the following apply:

    • your member on whose behalf the account is held is a lost member
    • you have not received an amount in respect of the member within the last 12 months
    • you are satisfied that it will never be possible to pay an amount to the member (for example, there are insufficient records to ever identify the owner of the account)
    • the account does not support or relate to a defined benefit interest.

    Note that you must report and pay these funds to us as USM.

    When a member is both inactive and lost, the member should be reported as lost.

    End of attention

    Question 36*

    Account number

    Provide your member’s account number.

    You must allocate an account number to all members.
    The account number can contain letters and numbers.

    Attention

    So that we can match found and transferred members to original lost records, the lodgment must include the same account number as the original lost member record. If the member record cannot be matched, it may result in records being duplicated or the member not being removed from the LMR .

    End of attention

    Question 37

    Unique superannuation identifier (USI)

    Provide the USI attributed by the provider to the member’s account

    Question 38

    Member client identifier

    Provide the member client identifier that you use to link all accounts the member holds within your organisation. This is not the member account number. A client identifier could be, for example, a ‘customer number’ that may be used to link different member accounts held by one person.

    Attention

    So that we can match found and transferred members to original lost records, the lodgment must include the same client identifier as the original lost member record. If the member record cannot be matched, it may result in records being duplicated or the member not being removed from the LM .

    If you don’t have a member client identifier, leave this field blank.

    End of attention

    Question 39*

    Date account was opened

    Provide the date that contributions began to be paid into the account for, or by, your member. Use the format DD/MM /YYYY.

    Attention

    If you don’t know the date the account was opened, provide as much detail as your records permit. For example, if you only know a year (such as 1956) complete this by reporting the date in the format 00/00/1956.

    End of attention

    Question 40

    Previous provider’s name

    Provide the previous provider name if your records show that the member has transferred from a different provider.

    Question 41*

    Member account balance

    Provide the value of your member’s account.

    This must be supplied in cents – for example, $12,345.67 would be reported as 0001234567.

    Attention

    Do not report lost member data for members with zero or negative account balances.

    End of attention

    Question 42*

    Money status

    Place an X in the applicable box.

    This information is used to identify where a member’s super is held. This field should only be completed when the member status is ‘transferred’

    Attention

    You must place an X in the first box if a lost member has not been transferred to another super provider with the member status of ‘transferred’.

    End of attention

    Question 43

    Beneficiary 1 details

    Provide the full name of the first recorded beneficiary for your member’s account.

    Don’t include the title of the beneficiary, only their name.

    Question 44

    Beneficiary 2 details

    Provide the full name of the second recorded beneficiary for your member’s account.

    Don’t include the title of the beneficiary, only their name.

    Attention

    When there are more than two beneficiaries, provide details of the beneficiaries entitled to the greatest percentage of benefit upon the death of the member.

    End of attention

    Question 45

    Other reference

    Provide any additional reference number for your member other than their account number or client identifier – for example, their employee, payroll, union or Australian government service number.

    Last modified: 06 Feb 2015QC 21218