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    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

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    For general tax information and to download publications and rulings, go to


    Phone lodgment 13 28 65

    Lodge your application for refund of franking credits by phone 24 hours a day, seven days a week.

    Progress of refunds 13 28 65

    Check the progress of your refund of franking credits. This is an automated self-help service available 24 hours a day, seven days a week. You will need to key in your tax file number (TFN) using your phone keypad.

    If you sent your application by ordinary post, wait seven weeks before phoning to check on the progress of your application.

    If you lodged your application by phone, wait three weeks before phoning.

    Individual 13 28 61

    Individual income tax and general personal tax enquiries, including:

    • refund of franking credits
    • TFN
    • whether you need to lodge a tax return
    • request for extra copies of the application for refund of franking credits
    • whether you are an Australian resident for tax purposes

    Business 13 28 66

    Information about business income tax, fringe benefits tax (FBT), fuel tax credits (FTC), goods and services tax (GST), pay as you go (PAYG) and activity statements, including lodgment and payment, accounts and business registration (including Australian business number and tax file number), and dividend and royalty withholding tax.

    Superannuation 13 10 20

    Other services

    If you do not speak English well and need help from the ATO, phone the Translating and Interpreting Service on 13 14 50.

    If you are deaf or have a hearing or speech impairment, phone the ATO through the National Relay Service (NRS) on the numbers listed below, and ask for the ATO number you need:

    • TTY users, phone 13 36 77. For ATO 1800 free call numbers, phone 1800 555 677.
    • Speak and Listen (speech to speech relay) users, phone 1300 555 727. For ATO 1800 free call numbers, phone 1800 555 727.
    • Internet relay users, connect to the NRS at Link


    To get any Tax Office publication (including taxation rulings, practice statements and forms):

    Tax Help

    Tax Help is a free and confidential service for people on low incomes. People who use Tax Help include seniors, people from non-English speaking backgrounds, people with a disability, Aboriginal people, Torres Strait Islander people, and students.

    We train and support this network of community volunteers to help you.

    If you need assistance with completing your application, there are Tax Help centres throughout Australia. If you want to visit one of the trained volunteers, you need to make an appointment first. When you visit, you will need to bring:

    • this publication, Refund of franking credits instructions and application for individuals 2011, and
    • all your dividend and distribution statements.

    For more information or to find your nearest Tax Help centre, phone 13 28 61.

    Last modified: 13 Feb 2019QC 28009