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    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

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    For general tax information and to download publications and rulings, visit


    • Phone lodgment 13 28 65
      Lodge your application for refund of franking credits by phone at any time.
    • Progress of refunds 13 28 65
      Check the progress of your refund. This is an automated self-help service available 24 hours a day, every day. You will need to key in your tax file number using your telephone keypad.

    If you sent your application by ordinary post, please wait seven weeks before phoning to check on the progress of your application.

    If you lodged your application by phone, please wait three weeks before phoning.

    • Personal tax 13 28 61
      Individual income tax and general personal tax enquiries, including:
      • questions about refund of franking credits
      • enquiries about your tax file number (TFN)
      • whether you need to lodge a tax return
      • extra copies of the application for refund of franking credits
      • whether you are an Australian resident for tax purposes.
    • Business 13 28 66
      General business tax enquiries including capital gains tax, GST rulings, Australian business number (ABN), pay as you go (PAYG) instalments, business deductions, activity statements (including lodgment and payment), accounts and business registration (including Australian business number and tax file number), dividend and royalty withholding tax
    • Superannuation 13 10 20
    • Fax 13 28 60
      Get information faxed to you about individual taxes and the repayment of debts under the Higher Education Contribution Scheme (HECS), the Higher Education Loan Programme (HELP) and the Student Financial Supplement Scheme (SFSS). Phone 13 28 60 and follow the instructions to order information to be faxed to you.

    Other services

    • Translating and Interpreting Service 13 14 50
      If you do not speak English well and want to talk to a tax officer, phone the Translating and Interpreting Service for help with your call.
    • Hearing or speech impairment
      If you have a hearing or speech impairment and use a TTY or modem, phone the National Relay Service on 13 36 77. For 1800 free call numbers phone 1800 555 727 and quote the number you require.

    If you have a speech impairment and do not use a TTY or modem, phone the Speech to Speech Relay Service on 1300 555 727. For 1800 free call numbers phone 1800 555 727 and quote the number you require.

    Tax help

    If you need assistance to complete your application, you could use Tax Help.

    We train and support this network of community volunteers to help you.

    Tax Help is a free and confidential service for people on low incomes. People who use Tax Help include seniors, people from non-English speaking backgrounds, people with a disability, Aboriginal people or Torres Strait Islander people, and students.

    There are Tax Help centres throughout Australia. If you want to visit one of the trained volunteers, you need to make an appointment first. When you visit, you will need to bring:

    For more information, or to find out where your nearest Tax Help centre is, phone us on 13 28 61.


    Reader feedback helps us to improve the information we provide. If you have any feedback about this publication, please write to:

    Personal Tax Editor
    Marketing and Education - Paper Publishing
    Australian Taxation Office
    PO Box 900

    As this is a publications area only, any tax matters will be passed on to a technical area; Alternatively, you can phone our Personal Tax Infoline on 13 28 61 for help.

    If you do not speak English and need help from the Tax Office, phone the Translating and Interpreting Service (TIS) on 13 14 50. TIS staff can assist with translating and interpreting in over 100 languages. Ask them to set up a three-way conversation between you, an interpreter and a tax officer.

    Last modified: 14 Apr 2020QC 27790