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  • Your Helplines for further information



    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

    End of attention

    Publications, taxation rulings, forms and enquiries are available through the following services:

    Tax agents please use the following numbers:

    Order ATO publications

    Publications distribution service by fax-1300 361 462

    If you have a query on your order status, phone 1300 362 883

    Non tax agents please use the following numbers:

    Publications distribution service-1300 720 092

    From July until the end of October, this service operates from 8.00am to at least 10.00pm on weekdays and from 10.00am to 5.00pm on weekends-AEST. From November to June, the normal operating hours of the distribution service are 9.00am to 7.00pm on weekdays; the distribution service will not operate during weekends.

    Before you phone, check to see if there are other publications you may need-this will save you time and help us.

    This distribution service is not run by ATO staff. Your tax questions cannot be answered on this number.

    The Internet site at gives access to ATO publications and general information on tax matters, 24 hours a day, every day.

    a FAX from TAX-13 28 60

    If you have access to a fax machine, tax information is available 24 hours a day, every day. When you phone, follow the instructions to obtain a list of available documents.

    Business tax reform infoline-13 24 78

    This service operates from 8.00am to 6.00pm Mon-Fri.

    The Internet site at gives access to business tax reform information 24 hours a day, every day.

    Superannuation enquiries-13 10 20

    For assistance with all your superannuation enquiries.

    Business infoline-13 28 66

    Notify the ATO of the amount of tax instalments deducted from employees every quarter to avoid a penalty for failure to notify, even if you cannot pay the full amount by the due date.

    Phone this number also for information on the general interest charge.

    If you are unsure whether you need to lodge a return or you want to know where or when to lodge a return.

    If you need information on the ABN, how to apply for one or assistance in completing an application.

    ATO account management line-13 11 42

    If you cannot pay your tax debt contact the ATO on this number to avoid action being taken to recover the debt.

    General enquiries-13 28 61

    This helpline is for tax questions on topics other than those already described.

    Translating and interpreting service-13 14 50

    If you do not speak English and need help on tax matters, this service sets up a 3-way conversation between you, an interpreter and a tax officer.

    Hearing or speech impairment-13 25 44

    If you have access to appropriate TTY or modem equipment, contact the Australian Communication Exchange National Relay Service on 1300 130 478. You will need to quote one of the helplines listed on this page. The relay service will then connect you with a tax officer.

    Last modified: 02 Oct 2019QC 27434