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  • Electronic funds transfer (EFT)

    Direct refund

    We need your financial institution details to pay any refund owing to you, even if you have provided them to us before, including:

    • Bank State Branch (BSB) number (this number has six digits, do not include spaces or hyphens)
    • account number (this number has no more than nine digits, do not include spaces or hyphens)
    • account name, for example JQ Citizen. Do not show account type, such as cheque, savings, mortgage offset in the account name. Include spaces between each word and initials where required. If it exceeds 32 characters, provide the first 32 characters only.

    Your refund can only be paid into a recognised financial institution account located in Australia.

    Last modified: 27 May 2021QC 64912