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  • Cloud software authentication and authorisation

    We have simplified the way businesses and registered tax and BAS agents authenticate and interact with us and other government agencies when using Standard Business Reporting (SBR) enabled online cloud software.

    Interacting with us

    Online software solutions are available through software providers:

    • ensuring compliant, secure and streamlined transactions – online anytime from any device
    • enabling you to notify us of your hosted SBR software service so you can securely interact with us using cloud software
    • co-exists with current online software solutions, including compatible desktop solutions.

    Once you have subscribed to, or purchased SBR cloud-based software, you need to notify us of your hosted SBR software provider's details.

    Next step:

    How to notify us

    To complete your one-off notification, choose from the following options.

    • If you're the primary or authorised contact on our records for the entity, an eligible associate or authorised staff of the business, log in to Access Manager and follow the steps to notify us.
    • If you're having difficulties or you're a registered agent helping your client to notify, phone 1300 85 22 32, prepared with the following information
      • proof of record ownership (for example personal TFN, date of birth, address, recent ATO-generated notice)
      • your Australian business number (ABN), or if you are a registered agent you can use your registered agent number (RAN)
      • the name or ABN of your software provider
      • your unique software ID (provided by your software provider).

    See also:

    Frequently asked questions

    Can I have more than one online software provider?

    Yes. You can have more than one online software provider.

    Can I have multiple software IDs?

    Yes. You can have multiple software IDs. Your software provider can advise you.

    If I complete a notification for hosted SBR software services will this affect any of my other accounting programs?

    No. Other programs can continue to be used. Check with your software provider on any specific changes relating to your individual programs.

    Do registered agents need to complete a notification for each RAN?

    If a registered agent has multiple RANs, the notification applies to the ABN for the entire practice; you don't need to notify for each RAN.

    Do registered agents have the authority to complete the notification on behalf of their client?

    Yes. The agent can do the software ID notification on behalf of the employer regardless of whether they will be processing payroll/lodging the pay events.

    The software ID registered, must be for the party that will be lodging. If they think that both the agent and/or the employer may lodge at different times, there is the ability to register multiple software IDs (i.e. the employers and the agents software ID).

    Why am I receiving an error when I lodge?

    Ensure the following are correct:

    • your tax practice ABN is the one you have linked to your agent number
    • your client's TFN/ABN is correct and is linked to your RAN (if you have more than one RAN, check it is the correct one)
    • where you have more than one ABN, you are using the right ABN (that is, the same ABN provided when completing your software provider notification or registered in Access Manager).

    See also:

    Can I use cloud software for other government agencies?

    Yes. This solution is a whole-of-government initiative, with other participating government agencies. Contact your software provider or agency to confirm participating agencies.

      Last modified: 09 Mar 2021QC 44965