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  • Chapter ten

    1. Annual report 2001-02, p.108; Annual report 2002-03, pp.22-23; ATOextra, 18 March 2002.
    2. ATO Story, Interviews with Greg Farr, Rick Matthews, Oral History Project, Interview Tape Logs; Interviews with Mike Borucinski, Michael D'Ascenzo, Bruce Jones, Marcus Wearne.
    3. Annual report 2000-01, pp.1-2; ATOextra, 24 August 1998; 8 February 1999; 22 February 1999; 12 April 1999; 15 June 1999; 28 February 2000; 26 June 2000; 17 July 2000; 5 March 2001; Interviews with Mike Borucinski, Michael Carmody, Christine Lucas, Maree Harmon, Dawn Lane, John McCarthy, Gidge Rotunno, Marcus Wearne, Garry Webster, Craig Wynn-Jones, Trevor Yates.
    4. Interview with Dawn Lane, 3 December 2009.
    5. Annual report 2000-01, pp.1-2; ATOextra, 30 June 2000; 6 September 2000; 18 September 2000; 22 January 2001; ATO Story, Interviews with Michael Carmody, Greg Farr, Oral History Program, Interview Tape Logs; Interviews with Michael Carmody, Mike Borucinski, Bruce Jones, Peter Simpson.
    6. Annual report 2001-02, p.126; ATOextra, 4 June 2001; 13 August 2001; 24 September 2001; 29 October 2001; 3 December 2001; ATO Story, Interview with Michael D'Ascenzo, Oral History Program, Interview Tape Log; Interview with Chris Mobbs.
    7. Annual report 2008-09, pp.41, 156; Annual report 2006-07, p.9; ATOextra, 6 March 2002.
    8. ATOextra, 13 May 2002; 15 July 2002; 12 August 2002; 6 October 2003; ATO Story, Interview with Michael D'Ascenzo, Oral History Program, Interview Tape Log; Interviews with Michael Carmody, Neil Olesen, Peter Simpson, Bruce Quigley.
    9. Australian Bureau of Statistics, www.abs.gov.au.
    10. ATOextra, 23 October 2000; Interview with Virginia Crozier.
    11. ATOextra, 31 January 2000; 17 April 2000; 11 August 2001; News Extra, 1 March 2004; Interview with Loc Trinh.
    12. Annual report 1999-2000, p.24; Annual report 2003-04, pp.2, 12; Annual report 2006-07, p.iii; Annual report 2008-09, pp.48, 52-53, 134.
    13. Annual report 2002-03, pp.9, 23; Annual report 2006-07, p.2; ATOextra, 25 March 2002; 1 July 2002; 19 July 2003; 25 August 2003; 15 December 2003; News Extra, 24 March 2004; 12 April 2004; 26 April 2004; 19 June 2004; 9 August 2004; 18 October 2004; 9 May 2005; Interviews with Greg Burgoyne, David Butler, Michael D'Ascenzo, Bill Gibson, Michael Monaghan, Graham Rowe, Ryan Schipper, Garry Webster, Trevor Yates.
    14. Annual report 2002-03, p.22; Annual report 2003-04, p.9; Annual report 2005-06, pp.4-5; Interviews with Greg Burgoyne, Michael Carmody, Michael D'Ascenzo, Bill Gibson, David Harwood, Pam Mitchell, Chris Mobbs, Michael Monaghan.
    15. Annual report 2005-06, p.4; ATOextra, 18 November 2002; 10 February 2003; 10 March 2003; 23 June 2003; 29 September 2003; News Extra, 23 February 2004; 15 March 2004; 19 July 2004; 27 June 2005; Interviews with Michael Carmody, David Diment, Bill Gibson, Erin Holland.
    16. Annual report 2006-07, p.5; News Extra, 22 May 2006; 26 June 2006; 30 October 2006; Interviews with Bill Gibson, Garry Webster.
    17. ATO, Improved services through systems - the Change Program, www.ato.gov.au, 5 March 2010; Annual report 2005-06, p.4; Annual report 2006-07, p.4; Annual report 2008-09, p.32; News Extra, 1 May 2006; Interviews with Greg Burgoyne, David Butler, Michael D'Ascenzo, Chris Mobbs.
    18. Annual report 2005-06, p.7; News Extra, 21 November 2005; Interviews with David Butler, Michael Carmody, Michael Osborne, Melinda Reed, Peter Simpson, Gay Spencer, Graeme Sykes.
    19. Annual report 2005-06, p.iv; Interview with Michael D'Ascenzo.
    20. Office minute, Investment in our Future Directions, from Commissioner to National Program Managers, 17 January 2006; Interview with Michael D'Ascenzo.
    21. Interviews with Mike Bond, Michael D'Ascenzo, Graeme Moyne, Greg Wheeler.
    22. Interview with Michael D'Ascenzo, 22 September 2009.
    23. Annual report 2008-09, p.136
    24. Annual report 2002-03, pp.15, 19; Annual report 2004-05, p.3; Annual report 2005-06, pp.iv; 14; Annual report 2006-07, pp.ii, iv, 5; Annual report 2008-09, pp.118-124; ATOextra, 28 August 2000; News Extra, 18 June 2007; 29 June 2009; 14 August 2009; Interview with Michael D'Ascenzo.
    25. The Sydney Morning Herald, 20 June 2008; Annual report 2007-08, p.6; Annual report 2008-09, pp.125-128; ATOextra, 4 September 1998; 11 November 1999; 17 April 2000; News Extra, 22 May 2006; 6 June 2005; 22 August 2005; 7 May 2007; 6 August 2007; 1 October 2007; 12 October 2009; ATO Story, Interview with Greg Farr, Oral History Program, Interview Tape Log; Interviews with Michael D'Ascenzo, Robert Deuchar. Paul Malone.
    26. Annual report 2003-04, pp.3-4; Annual report 2004-05, pp.4-5; Annual report 2008-09, pp.12-33, 147; News Extra, 29 March 2004; News Extra, 2 July 2007; Interview with Bruce Turner.
    27. Annual report 2007-08, p.5; Annual report 2008-09, pp.11-12, 161-171; ATOextra, 21 August 2000; 14 May 2001; 7 April 2003; 8 December 2003; News Extra, 6 September 2004; Inspector-General of Taxation, www.igt,gov.au; Board of Taxation, www.taxboard.gov.au; JCPAA, Report 410: Tax administration, Canberra, June 2008, pp.ix-x; Interview with Michael D'Ascenzo.
    28. Annual report 2001-02, p.125; Annual report 2008-09, pp.36-37, 41, 105, 194-195; News Extra, 1 March 2004; 29 March 2004; 3 May 2004; 9 June 2004; 1 November 2004; 4 July 2005; 19 September 2005; 25 September 2006; 12 June 2007; 10 September 2007; 6 May 2009; 27 October 2009; Smith, pp.181-184; Interview with Michael D'Ascenzo.
    29. Annual report 2006-07, p.4; Annual report 2008-09, p.3; News Extra, 28 May 2007; Interview with Michael D'Ascenzo.
    30. Annual report 1999-2000, pp.3-4; Annual report 2001-02, pp.121-122; Annual report 2005-06, p.3, Annual report 2006-07, pp.3-4; Annual report 2008-09, pp.23, 64, 123; ATOextra, 17 June 2002; News Extra, 2 October 2006; Interviews with Greg Burgoyne, Michael D'Ascenzo, Danielle Cosgrove.
    31. Annual report 2001-02, p.110; Annual report 2002-03, p.8; Annual report 2004-05, p.8; Annual report 2006-07, p.6; Annual report 2008-09, pp.23, 66, 102; News Extra, 30 March 2009; 20 July 2009; 23 November 2009; Interviews with Chris Mobbs, Roger Sullivan.
    32. Annual report 2007-08, p.141; Annual report 2008-09, p.40.
    33. Annual report 2001-02, pp.122-24; Annual report 2003-04, p.8; Annual report 2006-07, p.4; Annual report 2008-09, p.66; ATOextra, 9 August 1999; 16 August 1999; 13 September 1999; 25 October 1999; 15 November 1999; 24 September 2001; 2 December 2002; 17 March 2003; 14 July 2003; News Extra, 22 August 2005; Interviews with Michael D'Ascenzo, Philip Doolan, Bob Leach, Chris Mobbs, Graeme Sykes.
    34. Annual report 2001-02, pp.111-116, 128-129; Annual report 2004-05, p.9; Annual report 2005-06, p.v; Annual report 2006-07, p.iii; Annual report 2008-09, pp.40-41, 51-53; News Extra, 13 September 2004.
    35. Annual report 2002-03, pp.3, 5-6; Annual report 2008-09, p.94; News Extra, 21 August 2006.
    36. Annual report 2001-02, pp.102-103; Annual report 2004-05, p.8; ATOextra, 15 December 2003.
    37. JCPAA, Report 410: Tax administration, Canberra, June 2008, pp.111-114.
    38. Annual report 2006-07, p.4; Annual report 2008-09, p.36; News Extra, 29 February 2006; 24 July 2006; 23 July 2007; 6 August 2007; Interview with Michael Monaghan; Project Wickenby, Snapshot of activities and results, end June 2010.
    39. Annual report 2008-09, p.88; News Extra, 26 November 2007; 12 October 2009; Interviews with David Diment, Michael Monaghan.
    40. Personal experience in, and observations of, a number of ATO sites, discussions with staff. Also, Annual report 2001-02, p.130; News Extra, 3 October 2005; Interviews with Michael D'Ascenzo, Michael Monaghan.
    41. Interviews with Lee Cowie, Bob Leach, Michael Monaghan, Julie Pitman.
    42. Interviews with Tracie Crowden, Robert Deuchar, Liz Ellwood, Beverley Francis, Steve Hodge, Carolyn Kelley, Brent Kerr, Lindy Kerr, Jill Jenkins, John Lawrie, Rick McEvoy, Des maloney, Michael Monaghan, Graeme Moyne, Melinda Reed, Gidge Rotunno, Michael Sach.
    43. ATOextra, 25 September 2000; News Extra, 4 October 2004; 8 November 2004; 29 August 2005; 11 July 2006; Interviews with Michael D'Ascenzo, Liz Elwood, Chris Flynn, Steve Hodge, Lillian Howes, Lindy Kerr, Jill Jenkins, John Molineux, Michael Monaghan, Melinda Reed, Gidge Rotunno, Marcus Wearne, Raelene Vivian.
    44. Interview with Robert Deuchar, 22 October 2009.
    45. Annual report 1998-99, pp.6-7; Annual report 2006-07, p.7; Annual report 2008-09, p.138; Interview with Danielle Cosgrove.
    46. Annual report 1998-99, pp.6-7; Annual report 2008-09, p.137; News Extra, 13 August 2007; Interviews with Michael D'Ascenzo, Kate Everingham, Ryan Schipper.
    47. Annual report 2005-06, p.213; Annual report 2006-07, p.8; News Extra, 12 July 2004; 20 July 2009; 17 August 2009; Interviews with Lee Cowie, Dawn Lane, Helen Tuck, Michael Trinca, Craig Wynn-Jones.
    48. Interviews with Lee Cowie, Chris Flynn, Dawn Lane, Helen Tuck, Michael Trinca, Michael Sach.
    49. Annual report 2007-08, p.137; Annual report 2008-09, p.145; News Extra, 3 October 2005; Interviews with David Butler, Danielle Cosgrove, Michael D'Ascenzo, Chris Mobbs, Jeff Piggott, Elliot Reich, Julie Pitman, Greg L Williams.
    50. Annual report 2001-02, p.134 Annual report 2008-09, p.146; ATOextra, 29 August 2001; Interview with David Diment.
    51. Mind the mind - Psychological illness in the workplace, ATO, Canberra, Second edition, May 2009, pp.2-3; News Extra, 6 June 2005; 29 August 2005; 31 July 2006; Interview with David Diment.
    52. ATOextra, 30 April 2003; 9 June 2003; 11 July 2003; News Extra, 14 February 2005; 21 January 2006; Interviews with Sue Anderson, Philip Black, Lee Cowie, Philip Doolan, Danielle Cosgrove, Gus Falkenhagen, Karen Freuen, Steve Hodge, Erin Holland, Lillian Howes, Fun Lam, Denise Howell, Lindy Kerr, Jill Jenkins, Keith Love, Christine Lucas, Maree Harmon, Graeme Moyne, Philip Richards, Ryan Schipper, Anthony Tabone, Bruce Turner, Katie Welsh, Craig Wynn-Jones.
    53. ATO Newsletter, 2/3 April/May 1989; ATOextra, 14 April 2003; News Extra, 21 March 2004; 27 March 2006; 12 March 2007.
    54. Annual report 2001-02, p.133; ATO Story, The 1910s; The 1920s.
    55. News Extra, 21 August 2006; 23 October 2006; Interviews with Philip Black, Dennis Hewitt, Rick McEvoy, Peter Simpson.
    56. ATO Story, Thoughts, Support and Well-wishes, Canberra bushfire booklet; Interviews with Danielle Cosgrove, John Molineux, Anthony Tabone, Trevor Yates.
    57. Email, Employee communication; from Commissioner Michael D'Ascenzo, 3 December 2009; Interviews with David Diment, Melinda Reed.
    58. Annual report 2008-09, p.176, ATOextra, 28 July 2003; News Extra, 19 February 2007; 17 September 2007; 1 June 2009; Interview with David Diment; Discussion with Tim Dyce, 15 April 2010.
    59. Annual report 2008-09, p.35; News Extra, 9 February 2009; 13 April 2009; 1 June 2009; Interviews with Mike Borucinski, Michael Monaghan, Michael Sach.
    60. Treasurer Wayne Swan, Speech, Opening of ATO building, 140 Elizabeth St, Brisbane, 9 July 2010.
    61. Annual report 2008-09, pp.1, 39, 55.
    62. Annual report 2008-09, p.21; News Extra, 16 February 2009; 23 February 2009; 17 April 2009; 20 April 2009; Interviews with Sue Anderson, Michael D'Ascenzo, Kathryn Hedger, Pam Mitchell, Michael Sach, Katie Welsh.
    63. Interview with Katie Welsh, 27 March 2009.
      Last modified: 12 Nov 2010QC 23535