How we can help

Help with your claim

If you're a diplomat or a business providing services to diplomats, you can contact us either by:

  • email at
  • phoning our ITCS enquiry line on 1300 880 283.

You may need to leave a message but we'll return your call as soon as possible.

Our contact details are only for enquiries about the indirect tax concession scheme by diplomats and businesses providing services to diplomats.

Questions about entitlement packages

We broadly base packages on what Australian missions and staff receive in each country.

You can ask the Department of Foreign Affairs and Trade (DFAT) to review your indirect tax concession package if your country changes the tax concession arrangements for Australian missions and staff.

To discuss reviewing your entitlements, contact the Protocol branch of DFAT by visiting Link

Last modified: 15 Jan 2016QC 47815