• AUSid

    AUSid is a simple and secure way to log in to participating Australian Government online services. Simply download the AUSid application, create an account and use it to log in to online services securely on any browser.

    On this page:

    What makes AUSid secure?

    Logging in with AUSid uses a combination of:

    • your password
    • a device with AUSid installed.

    This combination provides a more secure method of logging in compared to standard username and password solutions.

    We want your feedback

    AUSid is available as a public beta trial – this allows us to continually improve our design by incorporating your feedback regularly. We take this approach so we can offer you the best possible service. To provide feedback, contact us.

    Using AUSid

    Step 1: Download and install AUSid

    Use the links below and follow the prompts to download and install AUSid on your device.

    Note: For the Windows 10 version, download directly from the Windows 10 app storeExternal Link.

    For all other operating systems:

    Step 2: Create an account

    To create your AUSid account you'll need to open the AUSid application installed on your device and give the following details:

    • username (must be unique)
    • password
    • given name
    • family name
    • date of birth
    • email address (must be unique).

    Step 3: Login

    1. Navigate to the participating Government online service supported by AUSid.
    2. Enter your username and submit a login request.
    3. Open AUSid and accept the request by entering your password.

    Supported services

    More information

    For more information about using AUSid you can contact us by:

    • email AUSidsupport@ato.gov.au
    • phone on +61 2 6216 1111. Our business hours are 8.00am to 5.00pm, AEST or AEDST Monday to Friday (except for national public holidays). Please advise the operator to connect you to 1300 146 094, then wait until you hear instructions to enter '118#'. You will be transferred to an officer who can help you
    • a free interpreting service – phone +61 3 9268 8332 and ask to be connected to 1300 146 094.

    Terms and conditions of use

    The Terms and conditions of use of the AUSid system may change over time. The Terms and conditions current at a given time are those published on this page.

    By using the AUSid system, you're agreeing to be bound by the AUSid Terms and conditions current at each time of use.

    Definitions

    AUSid security credential means all login details and personal information (including, but not limited to, username and password) that may be used to access the associated AUSid account.

    Access and data security – account-holder responsibilities

    You must:

    • keep your AUSid security credential secure at all times – don't disclose or share it with others
    • ensure that no other person has access to your AUSid security credential
    • log out from the AUSid system and lock or secure your computer or device when not in use if the computer or device is shared, or left unattended
    • only use your AUSid account in accordance with the AUSid Terms and conditions, for purposes for which you're authorised at the relevant time of access
    • notify the ATO immediately if you suspect that the security of your AUSid account has been compromised
    • not use your AUSid account for any unlawful or improper purpose.

    Suspension or cancellation of AUSid account

    The ATO retains the right to suspend or cancel your AUSid account at any time where it suspects any of the following has occurred:

    • there has been unauthorised access of your AUSid account
    • your AUSid account has been used for a purpose for which you weren't properly authorised at the relevant time of access
    • your AUSid account is being used for any unlawful or improper purpose.

    Warranties and indemnity

    The ATO gives no express or implied warranties in relation to the AUSid system or its use. All statutory warranties are, to the fullest extent permitted by law, expressly excluded.

    You warrant that:

    • the personal information supplied by you in connection with your AUSid account is true and accurate
    • you have read and understood the AUSid Terms and conditions
    • you have complied with the AUSid Terms and conditions current at each time of use
    • your use of the AUSid system is properly authorised at the relevant time of access
    • agree to indemnify the ATO against any loss or claim arising from  
      • your non-compliance with the AUSid Terms and conditions, or
      • acting in a manner or for a purpose for which you are not authorised at the relevant time of access.
       

    Except that your liability will be reduced to the extent that any wilful, negligent, or unlawful act or omission by the ATO contributed to the loss or claim.

    Privacy notice

    We collect personal information about you when you use this application. This personal information may include details that identify an individual.

    This notice explains how we manage the personal information we collect.

    We will collect your name, date of birth, email address and username for the purposes of creating and managing your AUSid account. Your AUSid account can be used as an authentication credential to register for and access your simplified GST registration.

    If we don't collect this information you won't be able to create an AUSid account. We may disclose the personal information to other agencies where we're authorised or required to do so by law. The ATO’s privacy policy is on our website. The policy contains important information about your privacy, including information about how you can access and seek correction of information we hold about you, how to make a complaint if you think we have breached the Australian Privacy Principles and how we will deal with any privacy complaints.

    See also:

    Assistance to access your AUSid account

    If you have forgotten your password, you can still access your AUSid account, you can:

    • open AUSid on the device that you used to originally setup your AUSid account
    • select Manage your details
    • select Forgotten your password
    • follow the onscreen instructions to reset your password.

    If you would like access your existing AUSid on a new device, you can:

    • open AUSid on the device that you used to originally setup your AUSid account
    • select Manage your details
    • display the unique Recovery code
    • open AUSid on your new device
    • select the link I already have an account
    • enter the Recovery code with your account details
    • enter your new Password.

    If you have an older version you may be required to download and install AUSid again to use these functions. Do not uninstall your existing AUSid.

    If you still need to request assistance to access your AUSid or manage authorisations to access your simplified GST registration, simply contact us and provide the following information:

    1. Reason for your request:  
      • I need to add or remove authorisations for AUSid users to access my simplified GST registration (include all AUSid details). In the future you will be able to log in to your simplified GST registration and update your own authorisations
      • I have forgotten my AUSid password
      • I need to set up my AUSid account on a new device
      • I have deleted my AUSid app and want to access my AUSid account on an existing device.
       
    2. Your Australian Reference Number (ARN)

    If you have not registered for simplified GST, you will not have an ARN and will be unable to prove your identity. If you cannot access your AUSid account, you can contact us and request to cancel your AUSid account. You will then be able to reuse the same email or username in a new account.

    1. Information to verify your registration or that you are listed as an authorised contact for the simplified GST registration:  
      • your AUSid username or email address
      • given name
      • family name
      • date of birth
      • business name
      • any three of the following details from your simplified GST registration  
        • address
        • reference number from an ATO generated letter
        • date of registration, or
        • payment details (amount and date of payment).
         
       
    Last modified: 12 Oct 2017QC 52648