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  • Accessing our online services with a Basic myGovID

    To access our online services, you need a myGovID with a Standard identity strength. However, you may be unable to achieve Standard identity strength if you’re:

    • an offshore employee
    • a non-resident working in Australia
    • an Australian without the right identity documents.

    In March 2020, you will be able to use a myGovID with a Basic identity strength to access our online services such as the Business Portal and Online services for agents. To do this you will need to:

    • be authorised as a Basic user by a principal authority or authorisation administrator in Relationship Authorisation Manager (RAM) – these authorisations need to be renewed every 12 months.
    • meet additional proof of identity requirements.

    On this page:

    Restricted access

    For security purposes, some restrictions will apply for actions which carry a higher risk such as:

    • changing registration details, including an address
    • updating financial institution details
    • requesting refunds.

    You will not be able to access:

    • the Australian Business Register (ABR)
    • Access Manager.

    See the full list of restricted actions for the:

    Business Portal

    When accessing the Business Portal with a Basic myGovID you will not be able to:

    • view, add or update Financial institution details
    • view Statement of account
    • view, add or update tax roles
    • add, update or cancel registration details
    • submit payment plans
    • access other users mail
    • lodge  
      • Attribution managed investment trust return
      • Closely held trust beneficiary report
      • Direct debit
      • Early stage innovation company report
      • Employee commencement form
      • FBT return
      • Merchants point of sale transactions reporting
      • Non-individual tax return
      • Payroll event form
      • Small business super clearing house
      • SMSF annual return
      • Tax file number (TFN) declaration.

    Online services for agents

    When accessing Online services for agents with a Basic myGovID, you will not be able to:

    • add, update or cancel client details
    • add, update or cancel registration details
    • add or update financial institution details
    • add or update tax roles
    • submit payment plans
    • access trust account details
    • update practice default communication details
    • lodge  
      • Attribution managed investment trust return
      • Direct debit
      • Employee commencement form
      • FBT return
      • Small business super clearing house
      • SMSF annual return
      • Super ENCC and RENCC election form
      • TFN declaration.

    What you can do to prepare

    Set up your Basic myGovID (using one or no Australian identity documents) so a principal authority or authorisation administrator will be able to authorise you in RAM as a Basic user.

    The name you use to set up your myGovID needs to match the name used by the principal authority or authorisation administrator when they set up your authorisation.

    Download the myGovID app from the official app stores below.

    Available on the App Store Available on Google Play

    The myGovID app is compatible with most smart devices using:

    • iOS 10 or later on Apple devices
    • Android 7.0 (Nougat) or later.

    See also:

    If you have an Australian TFN

    If you have an Australian TFN you do not need to take any further action at this time.

    In future, you will need to complete a Proof of Record Ownership to confirm your association with a business or entity. More information will be available soon.

    If you don't have an Australian TFN

    If you don't have an Australian TFN you will need to send us certified copies of two identity documents. They should be certified as true and correct copies of the original document.

    Documents in another language will need to be translated into English and certified as a true and correct copy by an authorised translation service.

    If you send certified copies of documents to us, we may not return them to you. If you would like your documents returned, you will need to request this at the time of lodging and include a return postal address.

    Accepted documents

    You need to provide two of the following documents. One of these must be a primary document:

    • primary documents (provide at least one)  
      • Australian full birth certificate
      • Australian passport
      • foreign birth certificate
      • foreign passport
    • secondary documents  
      • national photo identification card
      • foreign government identification
      • marriage certificate – if this document is provided to verify your change of name, it will not be classified as a second document
      • driver’s licence
    • change of name documents (if applicable)  
      • change of name certificate
      • marriage certificate
      • deed poll.

    Certifying your documents

    The following individuals are authorised to certify your identity documents outside of Australia:

    • notary publics
    • employees of an Australian  
      • embassy
      • high commission
      • consulate – including consulates headed by Austrade honorary consulates.

    Visit the Australian Department of Foreign Affairs and Trade website at dfat.gov.auExternal Link for a listing of Australian embassies, high commissions and consulates by country.

    In the presence of the applicant, the authorised certifier should certify that each copy is a true and correct copy of the original document by:

    • stamping, signing and annotating the copy of the identity document to state 'I have sighted the original document and certify this to be a true and correct copy of the original document sighted'
    • initialing each page
    • listing their name, date of certification, telephone number and position.

    Documents in languages other than English

    If you provide documents that aren’t written in English, you must also provide an English translation made by an approved translation service.

    All translations must include a statement from the authorised translator that it is a ‘true and correct translation made from the document sighted’.

    The translation should also display an official stamp, or similar showing the certifier’s accreditation.

    Translations should also be accompanied by a certified copy of the original document in the language of origin, which has been stamped and signed as a true and correct copy by an approved certifier.

    To obtain translation outside Australia, contact your nearest Australian embassy, high commission, or consulate to determine approved translators in your country. For a listing of these offices by country, visit the Australian Department of Foreign Affairs and Trade website at dfat.gov.au.

    Sending your documents to us

    Complete the ATO use of Basic myGovID form (NAT 75249, PDF 164KB)This link will download a file.

    Check you have completed all fields otherwise we may not be able to accept your documents.

    Mail your form and copies of documents to:

    Australian Taxation Office
    Attention: Basic myGovID authorisation
    PO Box 3373
    ALBURY NSW 2640
    AUSTRALIA

    Once we have received and checked your documents, you will receive a confirmation email to the address you provided.

    Last modified: 13 Dec 2019QC 60964