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  • Accessing our online services with a Basic myGovID

    To access some of our online services, you need to use myGovID with a Standard identity strength (two Australian identity documents added).

    If you're not able to achieve this, you can use myGovID with a Basic identity strength if you:

    • need to use the Business Portal or Online services for agents
    • are authorised to be a Basic user by a principal authority or authorisation administrator in Relationship Authorisation Manager (RAM)
    • meet additional proof-of-identity requirements.

    For security purposes, if you have a Basic myGovID you cannot:

    • be authorised as an authorisation administrator, machine credential administrator or authorised user in RAM
    • use RAM to link a business, authorise others, manage authorisations or machine credentials
    • complete activities that carry a higher risk.

    Before you start, make sure you understand the restrictions for access and activities when using a Basic myGovID.

    On this page:

    See also:

    Restrictions when using a Basic myGovID

    For security purposes, some restrictions apply if you have a Basic myGovID.

    You won't have access to:

    • the Australian Business Register
    • Access Manager
    • Online services for digital service providers.

    What you can access in the Business Portal and Online services for agents will be restricted. A list of restrictions is available for:

    Business Portal restrictions

    When using the Business Portal with a Basic myGovID you won't have access to:

    • view, add or update financial institution details
    • view a statement of account
    • view, add or update tax roles
    • add, update or cancel registration details
    • access another user's mail
    • access business appointments and permissions enabled through cross entity authorisations (XEA)
    • request refunds
    • lodge Early stage innovation company report
    • pay super guarantee contributions using Small Business Super Clearing House.

    Online services for agents restrictions

    When using Online services for agents with a Basic myGovID, you won't have access to:

    • add, update or cancel client details
    • add, update or cancel registration details
    • bulk download client lists
    • add or update financial institution details
    • add or update tax roles
    • submit payment plans
    • request refunds
    • update practice default communication details
    • pay super guarantee contributions using Small Business Super Clearing House
    • lodge super excess non-concessional contributions (ENCC) and refund ENCC election forms
    • lodge a tax file number (TFN) declarations.

    Authorising a user who has a Basic myGovID

    If you're the principal authority or authorisation administrator you can set up authorisationsExternal Link for employees and other individuals who have a Basic myGovID to work on behalf of the business.

    Once set up, the representative will receive two emails:

    • an authorisation request and code to accept in RAM – the authorisation will appear as 'Pending' until it's accepted. If the authorisation request is not accepted within seven days, you'll need to re-issue a new code.
    • a request to complete proof of identity requirements – 'Additional POI required' will appear next to the ATO agency access details in RAM until these requirements have been met.

    When they have actioned both of these requests, you'll receive an email with instructions to set their permissions in Access Manager. When this is complete, the representative can start using their myGovID.

    Basic users can only be authorised to work on behalf of a business for up to 12 months from their start date. The functionality to renew Basic user authorisations in RAM will be available soon. Before their authorisation ends, you’ll receive an email notification reminding you to renew their authorisation. The user will not need to complete proof of identity requirements again if renewed before the end date.

    Setting up your Basic myGovID

    To set upExternal Link your myGovID with a Basic identity strength download the myGovID app and add your name, personal email and date of birth. You do not need to verify any identity documents.

    Your principal authority or authorisation administrator then needs to create your authorisation in RAM. The name you use to set up your myGovID needs to match the name they use to set up your authorisation. To avoid an error, check they have the correct name before they set up the authorisation.

    When your authorisation has been set up, you'll receive two email requests to action:

    • an authorisation request and code to accept your authorisation in RAM – accept this within seven days before the code expires and before you action the next request
    • a request to complete proof of identity requirements.

    When you've completed these requests, the principal authority or authorisation administrator will then set your permissions and you can start using your Basic myGovID.

    See also:

    Complete proof of identity requirements

    The way you complete the proof of identity requirements depends on whether you:

    If you have an Australian TFN

    Phone us to complete a proof of record ownership check and confirm your association with the business or entity. Have your TFN and Australian business number(ABN) details ready before you phone.

    If you're phoning from:

    • Australia – phone 1300 287 539 and select option 2 for myGovID enquiries between
      • 8.00am and 8.00pm Monday to Friday
      • 10.00am and 4.00pm (AEST) Saturday and Sunday
    • overseas – phone +61 2 6216 1111 and ask to be transferred to myGovID enquiries between 8.00am and 5.00pm (AEST) Monday to Friday.

    Note: All times are local time unless otherwise specified.

    If you don't have an Australian TFN

    You need to complete and send us the ATO use of Basic myGovID (NAT 75249, PDF 182KB)This link will download a file form with copies of two certified identity documents (refer to the form for a list of accepted identity documents).

    Check that you have completed all fields of the form. Otherwise we may not be able to process your proof of identity documents.

    Once we have received and checked your documents, you'll receive a confirmation email.

    Information on certifying your identity documents

    The following individuals are authorised to certify your identity documents outside of Australia:

    • notary publics
    • employees of an Australian
      • embassy
      • high commission
      • consulate – including consulates headed by Austrade honorary consulates.

    The certifier needs to do the following in your presence:

    • stamp, sign and annotate the copy of the identity document to state 'I have sighted the original document and certify this to be a true and correct copy of the original document sighted'
    • initial each page
    • list their name, date of certification, phone number and position.

    If you send certified copies of documents to us, we may not return them to you. If you would like your documents returned, you will need to request this at the time of lodging and include a return postal address.

    Consideration for uncertified identity documents

    If you are not able to certify your identity documents due to COVID-19 restrictions, we may consider accepting uncertified copies of identity documents. If these restrictions impact your ability to provide certified documents, indicate this on your form in Section B and send us the form with your uncertified documents for consideration. In future, you will need to provide certified copies of your identity documents (when requested) to continue using your Basic myGovID to access our online services.

    See also:

    Identity documents not in English

    If you provide documents that are in a language other than English, you must also provide an English translation made by an approved translation service.

    All translations must include a statement from the authorised translator that it is a ‘true and correct translation made from the document sighted’.

    The translation should also display an official stamp, or similar showing the certifier’s accreditation.

    Translations should also be accompanied by a certified copy of the original document in the language of origin, which has been stamped and signed as a true and correct copy by an approved certifier.

    To obtain translation outside Australia and determine an approved translator you can contact your nearest:

    • Australian embassy
    • high commission
    • consulate.

    See also:

    Last modified: 23 Sep 2020QC 60964