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  • Accessing our online services with a Basic myGovID

    To access all of our online services, you need a myGovID with a Standard identity strength. However, you may be unable to achieve a Standard identity strength if you’re:

    • an offshore employee
    • a non-resident working in Australia
    • an Australian without the right identity documents.

    You can use a myGovID with a Basic identity strength to access some of our online services, including the Business Portal and Online services for agents, if you:

    • are authorised as a Basic user by a principal authority or authorisation administrator in Relationship Authorisation Manager (RAM) – these authorisations need to be renewed every 12 months.
    • meet additional proof-of-identity requirements.

    As a Basic user you can use our online services for activities, such as lodging activity statements PAYG payment summaries and accessing the Small Business Super Clearing House (SBSCH). However, restrictions will apply for security purposes. A Basic user cannot link a business or authorise others in RAM.

    On this page:

    Authorise a Basic user

    To authorise someone as a Basic user in RAM you need to be the principal authorityExternal Link or authorisation administratorExternal Link. You also need a myGovID with a Standard identity strength.

    When setting up the authorisationExternal Link, the representative's name needs to match the name from their myGovID.

    Once you've completed the authorisation, the representative will receive two emails:

    • an authorisation request and code to accept in RAM – the authorisation will appear as 'Pending' until it's accepted. If the authorisation request is not accepted within seven days, you'll need to set up the authorisation again.
    • a request to complete proof of identity requirements – 'Additional POI required' will appear next to the ATO agency access details in RAM until these requirements have been met.

    Set up user permissions

    Once the representative has met proof of identity requirements, you'll receive a notification via email with instructions to log in to RAM and set their permissions in Access Manager.

    Once their permissions have been set, the representative can start using their myGovID to act on behalf of the business online.

    Set up as a Basic user

    You will need to download the myGovID app from the app stores below and set upExternal Link your myGovID (using your personal details, including email address). This will give you a Basic identity strength.

    The name you use to set up your myGovID needs to match the name used by the principal authority or authorisation administrator when they set up your authorisation. To avoid any delays, let the principal authority or authorisation administrator know which name you have used. To check this, select My identity in your myGovID app and the name you used will be listed under Identity details.

    Available on the App Store Available on Google Play

    The myGovID app is compatible with most smart devices using:

    • iOS 10 or later on Apple devices
    • Android 7.0 (Nougat) or later. This excludes devices that use the Android Go operating system, such as Android One.

    Accepting an authorisation in RAM

    Once a principal authority or authorisation administrator authorises you in RAM as a Basic user, you'll receive an authorisation request and code via email.

    Log in to RAMExternal Link using your myGovID and accept your authorisation request within seven days (after which the code will expire).

    Complete proof of identity requirements

    Once a principal authority or authorisation administrator authorises you in RAM as a Basic user, you'll receive proof of identity requirements via email. The way you complete this depends on whether you:

    Once you've completed the proof of identity requirements, a confirmation email will be sent to you and the person that authorised you. The principal authority or authorisation administrator will then be able to log in to RAM and set your permissions in Access Manager, allowing you to work on behalf of the business using your Basic myGovID.

    If you don't have an Australian TFN

    You'll need to send us certified copies of two identity documents with a completed ATO use of Basic myGovID (NAT 75249, PDF 164KB)This link will download a file form. If you already completed this process before being authorised in RAM, you don't need to complete it again.

    Note that a principal authority or authorisation administrator cannot be authorised as a Basic user. These roles require a myGovID with a Standard identity strength.

    Your identity documents must be:

    • certified as true and correct copies of the original document
    • translated into English (if in another language) and certified as a true and correct copy by an authorised translation service.

    Note: We understand it may be difficult to meet the certification requirement due to COVID-19 restrictions. If you are not able to certify your documents, you can send them without certification. In future, you may be required to provide your correctly certified documents to continue using your Basic myGovID.

    If you send certified copies of documents to us, we may not return them to you. If you would like your documents returned, you will need to request this at the time of lodging and include a return postal address.

    Check that you have completed all fields of the form. Otherwise we may not be able to accept your documents.

    Mail your form and copies of documents to:

    Australian Taxation Office
    Attention: Basic myGovID authorisation
    PO Box 3373
    ALBURY  NSW  2640
    AUSTRALIA

    Once we have received and checked your documents, you'll receive a confirmation email.

    The time it takes to process your proof of identity requirements will depend on when we receive them.

    Accepted documents

    You need to provide two identity documents. One of these must be a primary document. The different types of identity documents are:

    • primary documents (provide at least one)        
      • Australian full birth certificate
      • Australian passport
      • foreign birth certificate
      • foreign passport
    • secondary documents        
      • national photo identification card
      • foreign government identification
      • marriage certificate – if this document is provided to verify your change of name, it will not be classified as a second document
      • driver's licence
    • change of name documents (if applicable)      
      • change of name certificate
      • marriage certificate
      • deed poll.
    Certifying your documents

    The following individuals are authorised to certify your identity documents outside of Australia:

    • notary publics
    • employees of an Australian      
      • embassy
      • high commission
      • consulate – including consulates headed by Austrade honorary consulates.

    The Department of Foreign Affairs and TradeExternal Link website lists Australian embassies, high commissions and consulates by country.

    In the presence of the applicant, the authorised certifier should certify that each copy is a true and correct copy of the original document by:

    • stamping, signing and annotating the copy of the identity document to state 'I have sighted the original document and certify this to be a true and correct copy of the original document sighted'
    • initialling each page
    • listing their name, date of certification, telephone number and position.
    Documents in languages other than English

    If you provide documents that aren’t written in English, you must also provide an English translation made by an approved translation service.

    All translations must include a statement from the authorised translator that it is a ‘true and correct translation made from the document sighted’.

    The translation should also display an official stamp, or similar showing the certifier’s accreditation.

    Translations should also be accompanied by a certified copy of the original document in the language of origin, which has been stamped and signed as a true and correct copy by an approved certifier.

    To obtain translation outside Australia and determine an approved translator you can contact your nearest:

    • Australian embassy
    • high commission
    • consulate.

    For a listing of these offices by country, visit the Australian Department of Foreign Affairs and TradeExternal Link website.

    If you have an Australian TFN

    Once you have accepted your authorisation in RAM, contact us to complete a proof of record ownership over the phone and confirm your association with the business or entity. You'll need your TFN and the ABN you are being authorised for with you.

    If you're calling from:

    • Australia (extended hours from 18 April 2020) – phone 1300 287 539 and select option 2 for myGovID enquiries between    
      • 8.00am and 8.00pm Monday to Friday
      • 10.00am and 4.00pm (AEST) Saturday and Sunday
    • overseas – phone +61 2 6216 1111 and ask to be transferred to myGovID enquiries between 8.00am and 5.00pm (AEST) Monday to Friday.

    Note: All times are local time unless otherwise specified.

    Access restrictions

    For security purposes, some restrictions will apply to Basic users for actions that carry a higher risk, such as:

    • changing registration details, including an address
    • updating financial institution details
    • requesting refunds.

    You will not be able to access:

    • the Australian Business Register (ABR)
    • Access Manager
    • business appointments and permissions enabled through cross entity authorisations (XEA)
    • Online services for digital service providers (DSPs).

    See the full list of restricted actions for the:

    Business Portal

    When accessing the Business Portal with a Basic myGovID you will not be able to:

    • view, add or update financial institution details
    • view a statement of account
    • view, add or update tax roles
    • add, update or cancel registration details
    • access another user's mail
    • access business appointments and permissions enabled through cross entity authorisations (XEA)
    • lodge        
      • Early stage innovation company report
      • Small business super clearing house.

    Online services for agents

    When accessing Online services for agents with a Basic myGovID, you will not be able to:

    • add, update or cancel client details
    • add, update or cancel registration details
    • bulk download client lists
    • add or update financial institution details
    • add or update tax roles
    • submit payment plans
    • update practice default communication details
    • lodge        
      • Small business super clearing house
      • Super ENCC and RENCC election form
      • TFN declaration.
    Last modified: 28 May 2020QC 60964