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  • Data breach guidance for tax professionals

    Information security is an important aspect of your business. You need to keep all your business, staff and client information secure. If your data is lost or compromised, it can be very difficult and costly to manage.

    Data breaches often lead to refund fraud. We have sophisticated methods to identify and protect against potential tax and super fraud.

    On this page

    How data breaches can happen

    A data breach occurs when confidential taxpayer information has been accessed by an unauthorised third party.

    Tax professionals hold a large amount of client, staff and business information, which makes them a growing target for identity thieves.

    Tax professionals who experience a data breach may discover their clients' identities have been stolen and refund fraud has been committed in the clients' names.

    Examples of data breaches include, but are not limited to:

    • unauthorised removal of computers, data, or records in both paper and digital formats
    • people with legitimate access to the data using it for fraudulent activities
    • accessing taxpayer files using a fraudulently obtained credential, such as myGovID
    • criminals exploiting vulnerabilities in your IT security controls, hacking or phishing for information
    • accidental disclosure of information, for example, records emailed to an unauthorised third party or hard copies left in a public place
    • payroll information for your employees being unlawfully accessed
    • unauthorised access to cloud-based services you use to store information.

    What we recommend you do

    Tax professionals should report data breaches to us to make sure protective measures can be placed on client accounts.

    If you have experienced a breach we recommend the following actions.

    • Contact our Client Identity Support Centre as soon as possible on 1800 467 033 Monday to Friday, 8.00am–6.00pm AEST so that we can apply measures to protect your business, staff and clients.
    • Review the Office of the Australian Information Commissioner's (OAIC) information about notifiable data breachesExternal Link to make sure you comply with your obligations under the Privacy Act 1988, including the Notifiable Data Breaches Scheme (NDBS). Review the Tax Practitioners Board (TPB) information on how the NDBS can impact your TPB registrationExternal Link.
    • Tell affected clients and staff about the data breach. We may also contact your clients or staff directly.
    • Contact your software provider, especially if you suspect the breach originated in one of their service offerings.
    • Consider what information was accessed during the breach and take steps to safeguard this where necessary – for example, you may need to report inappropriate access to your myGovID.
    • Take steps to secure the information in your business by updating all security software and controls.
    • Review systems access and remove it for people who no longer need it.
    • Continue to follow security best practicesExternal Link and reinforce these practices with your staff to reduce the risk in your business.

    If you or your clients are concerned about the security of other personal information and the wider impact of identity theft, we recommend you speak with IDCAREExternal Link on 1800 595 160. IDCARE provide free advice and confidential support to victims of data breaches and identity theft.

    Caste study: Stolen equipment

    A tax agent reported to us that a laptop and documents were stolen from their car. The items contained confidential information, including business credentials and records for individual and business entities managed by the tax agent.

    It was later confirmed that the tax agent's identity had been stolen and used to lodge fraudulent PAYG summaries on their clients’ accounts.

    We applied protective measures to the client, entity and employee accounts relating to the affected tax agent's business.

    Reports of stolen equipment and data used for business occur regularly. There are a number of ways in which the data you hold on behalf of your clients, employees and business can be stolen, such as:

    • dumpster diving
    • letterbox theft
    • paper or electronic files left unattended
    • cards stolen from wallets
    • stolen briefcases or laptops.

    To keep your client and business information safe:

    • do not leave your information unattended
    • make sure you keep your electronic devices secure
    • make sure client and staff data is securely stored at the end of each day
    • apply multi-factor authentication to all devices used for your business.
    End of example

     

    Case study: Ransomware

    A tax agent reported an incident in which they received an authentic looking email from a large Australian business requesting information. The agent clicked a link in the email, which released a 'crypto virus' that locked their computer systems. Fortunately, their IT specialist was able to recover their systems, but the security of their data was put at risk. They have since:

    • added additional measures to protect their systems and data holdings from future attacks
    • provided training to all staff on how to check for spoofing in emails.

    We asked the agent to provide the names of potentially compromised clients and applied protective measures to their accounts, including entity and employee accounts.

    There are many variations of ransomware that can affect business systems and data in different ways. At the time of ransomware attacks it’s impossible to know precisely what a virus will do.

    Some ransomware spreads into computer systems and silently steals information. Other ransomware is used to extort money from businesses by locking their computer files using an unbreakable code that only the criminal knows. If you pay the ransom money, the fraudsters may unlock your systems and release the data, but you could be targeted again.

    Staff education is critical. If you receive a suspected phishing scam email, do not:

    • click on any links
    • open any attachments
    • download any files
    • install any applications.

    Make sure your data is secure by backing it up regularly. Consider using off-site data storage options to effectively back-up your data.

    End of example

    See also:

    How we protect clients affected by a data breach

    We protect the privacy of client records by our proof of record ownership processes. If a data breach occurs within your practice we may implement a range of additional safeguards.

    Understanding what treatments we may apply to protect your clients will help you support them.

    Treatment options can include one or more of the following, depending on the severity of the breach and any resulting fraud attempts:

    Additional proof of identity

    We may issue an alert to our staff requiring them to seek additional proof of record ownership from your client.

    The requirement will apply when your client interacts with us. The alert prompts our staff to ask additional questions when validating your client’s identity. This alert does not:

    • prevent you from dealing with us on behalf of your client
    • change how we will identify you.

    Asking questions only the genuine client will know assures us we are dealing with the actual client, and not an unauthorised third party.

    Your client may also choose to have a secret password created on their ATO record. Secret passwords validate a client’s identity when they deal with us.

    The client can create their secret password with our staff over the phone. However, if we are unable to establish proof of identity over the phone we may request your client visit a shopfront with proof-of-identity documentation or complete a tax file number enquiry form on the Australia Post website.

    Additional monitoring processes

    We will continue to monitor your client’s ATO records. If we identify any irregular activity, we may contact you or your client to make sure the activity is legitimate. This may delay processing of tax returns and other forms.

    Additional security measures

    Depending on your client’s circumstances, we may also apply additional security measures within our systems.

    If we apply these measures:

    • your client may not be able to use our online services or myGov
    • pre-fill data may not be available
    • we may prevent business activity statements from issuing automatically. You or your client will need to contact us before each lodgment so we can generate these statements.
    • we may need to make extra checks for income tax returns and other forms that could delay processing.

    Appointment of a data breach manager

    In some cases, we may assign a data breach manager who will assist you in the management of data breaches within your practice. They can provide support to reduce the impact on your practice and clients.

    Inappropriate access to myGovID

    myGovID uses encryption and cryptographic technology and the security features in your device, such as fingerprint or face, to protect your identity.

    If you are aware or suspect someone has inappropriately accessed your personal information in myGovID, you need to report this immediately.

    Contact the myGovID support line on 1300 287 539 (select option 2) between 8.00am and 6.00pm AEST, Monday to Friday.

    International callers can contact us by phoning our switchboard on +61 2 6216 1111 between 8.00am to 5.00pm AEST, Monday to Friday, and request your call be transferred to the myGovID support line.

    See also:

    • myGovIDExternal Link for more information and tips about myGovID security and staying safe online.

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    Last modified: 27 Jul 2021QC 54173