• Dealing with warnings and errors

    If the validation report for your file has warnings or errors, you'll need to deal with them before re-submitting the file.

    Find out about:

    Validation warnings

    If the file validation process results in warnings only (no errors), the file has been successfully submitted (either lodge or test) but contained fields that may not be correct.

    If the file has been lodged, we recommend that you review the warnings to check that the information reported is correct. If any of the fields are incorrect, you'll need to:

    • amend the incorrect records
    • follow your software instructions for creating an amendment file (Type of Report 'A')
    • re-lodge only the amended records in a new file.

    It's important that you don't re-lodge the entire file. This may result in a duplicate lodgment.

    Not all warnings will need to be corrected. Some may be valid and require no action.

    Validation errors

    If there are errors, you'll need to correct them and re-submit the file.

    Below are suggested fixes for common errors experienced when attempting to test or lodge a file.

    Common error messages

    Error message

    Cause

    Possible fix

    The file contains non-ASCII characters. To lodge a file electronically you must first create a file that is generated from your software in a format and version supported by our systems. Scanned images or forms, screen prints, spreadsheets and word processing files (for example .pdf, .doc, .xls, .jpg, .tiff) cannot be lodged via the file transfer function on our portals.

    You may be trying to upload a file that is not in the correct format. The file must be saved as a plain text file (eg .txt).

     

    This error is commonly caused when:

    • the original text file has been opened in an Excel format & saved as text (tab delimited) (*.txt)
    • the original file has been opened in Word and saved as a .doc file – all files need to be text files
    • a carriage return or line feed characters exist
    • extra spaces are detected in the file.

     

     

    The compressed file is corrupted and cannot be processed. Please try again.

    You have compressed a corrupted file or the file has been corrupted during the compression process.

    • Uncompress the file, save as a plain text file (eg .txt) and submit the uncompressed file.
    • Submit the original file.

     

    The file cannot be processed, a virus has been detected.

    The file contains a virus.

    Use a virus protection product to remove the virus.

    The file supplied is empty – it contains zero bytes.

    The file contains no data. This may be caused by an issue when the file has been saved.

    • Locate the original file (this will be 4KB or greater) and submit it. Ensure that the file was created through correct use of the software.
    • If you continue to have issues with your software, contact your software provider.

     

    Please contact your AUSkey administrator. This type of file is not able to be sent by the AUSkey holder.

    Certain file types require the Administrator (Administrator AUSkey holder or connected myGov users with Administrator access) to give permission to a Standard user (Standard AUSkey holder or connected myGov users with Standard access) to allow them to view, prepare or lodge a file.

     

    User permissions are set by the Administrator through Access Manager. Permissions are set according to the file type.

    Contact your Administrator to determine if you have been given the correct permission for the type of file.

    The file is an invalid format. To lodge a file electronically you must first create a file that is generated from your software in a format and version supported by our systems. Scanned images or forms, screen prints, spreadsheets and word processing files (for example .pdf, .doc, .xls, .jpg, .tiff) cannot be lodged via the file transfer function on our portals. More information can be found at: www.ato.gov.au/filetransfer or contact your software developer.

    File is not in a text format.

    • Locate the original file created by the software product and upload the file. If you are unable to locate it or do not have it, contact your software provider.
    • If the file requires reformatting, contact your software provider.

     

    The file cannot be processed as it contains a compressed file within a compressed file.

    The portal cannot find the file when more than one level of compression exists.

    Uncompress the file and then upload the compressed file.

    The compressed file contains no files. Please try again.

    No file exists to upload.

    • Locate the original file created by the software product and submit the file. If you are unable to locate it or do not have it, contact your software provider.
    • If the file requires reformatting, contact your software provider.

     

    The field must not contain blanks or non-numeric characters.

    Common issues include:

    • the file contains a space, symbol or alpha in a field that does not allow such characters
    • the field is a numeric field only, and should contain either a value or zero/s; it cannot be blank
    • the user may have opened the file in a Windows product (eg Notepad or Word) where an additional space may have been inserted; this may have an effect of pushing all the fields along, resulting in a blank in a numeric field
    • users attempting to upload a file that is not in the correct format, eg cannot be a .doc, .jpg etc. File must be saved as a plain text file ie .txt
    • the original text file has been opened in an Excel format and saved as Text (Tab Delimited)
    • the file contains a carriage return (¶) or line feed (§) character.

     

     

    The field must be entered but you did not report anything in this field.

    This field requires a value, it cannot be blank.

    Enter a valid value.

    The field must not commence with a space.

    A field contains a space at the beginning.

     

    Fields are usually left justified and must start with a valid character.

    • Remove the space and retest the file.
    • If you require assistance, contact your software developer.

     

    The name field must not contain two or more spaces between names.

    The name field has more than one space between the names.

    Insert one given name per field, or only allow one space between names.

    Re-submitting files

    If you originally sent multiple files as a single compressed file and you receive an error, you don't need to re-send all the files, only the file that has the error.

    You should not re-send files that have successfully lodged or successfully lodged with warnings. If you want to change the data reported in a file that was successfully lodged or successfully lodged with warnings/possible errors, you'll need to lodge an amendment.

    Files that are duplicates will be identified and rejected during the validation process. The duplicate file will not be processed.

      Last modified: 26 Jun 2017QC 26853