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  • Join the discussion online

    We’re here to help make tax and superannuation easier, and offer a range of ways to engage with us online. You can:

    • Follow our tips and updates or send us your general tax queries on social media.

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    • Ask the community for information and ideas on tax and super topics important to you over at ATO Community (currently being tested as an ATO Beta trial).

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    • Consult and engage with us on Let's TalkExternal Link. Visit us to contribute your ideas and have your say on tax and super topics.

    We've developed a series of guidelines to ensure your experience on these platforms is positive and productive. We reserve the right to ignore, block or delete comments that don't follow these guidelines.

    Our online platforms are spaces for you to ask, share and discuss – we don't use them to collect personal data about you. What you share is up to you, and we strongly encourage you to protect your information online.

    We respond to as many questions and comments as possible, but cannot discuss your personal tax affairs as we can't guarantee it's safe to share your details online.

    See also:

    Our guidelines

    Our guidelines are designed to help you get the most of your online experience with us. We also encourage you to review our terms of use for:

    We welcome questions, commentary and constructive feedback on any of our online platforms. We ask that you post comments that are appropriate, relevant to the conversation, and respectful to the community as a whole.

    We live in a diverse world, and our differences are what make our community stronger. We ask you to take those different views into account when you interact with us and each other on our platforms.

    Keep it simple

    Help us avoid misunderstandings by writing your questions and comments in normal sentences and paragraphs, without using 'text speak' or technical jargon.

    Explaining and understanding tax and super can be tricky, so we ask everyone to use plain English when they post. Using one common language will help make the most of everyone’s knowledge and experience.

    To support people from non-English speaking backgrounds, we have information in multiple languages on our website.

    To discuss your personal tax information in your preferred language (other than English), phone Translating and Interpreting Services on +61 3 9268 8332 between 8.00am and 5.00pm (AEST) Monday to Friday and ask for the ATO.

    Sharing information

    Our online platforms are great places to share tax and super information and experiences. However, be aware that sharing information and providing advice are different.

    Sharing information is usually of a general nature whereas providing advice must consider individual circumstances and may differ from person to person. Under Australian law, you must be registered with a professional industry body to provide financial advice such as the:

    If you’re providing instructions to build wealth or avoid paying tax, we reserve the right to remove your comments to protect the community.

    Intellectual property

    Ideas, written and art works, inventions, names and images are all covered by intellectual property (IP) laws – including copyright. We’re required to remove any material found to be in breach of IP law, and may be required to provide law enforcement with details.

    Feel free to share your own ideas and content – but if you do reference someone else’s work, make sure you credit them.

    If you see something, say something

    We do our best to read new comments and questions, but sometimes things slip through the cracks. Report behaviour you think breaches our guidelines using available reporting functions; for example, using our ‘Report inappropriate content’ button on ATO Community or by sending us a private message on social media.

    If you’ve reported a particular post or behaviour, we promise to look into it. If you don’t see a response from us, or see the expected change on a post or user, you don’t need to flag it again or take it up with the other person. We will not comment on actions we’ve taken as moderators – especially where they impact other users.

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      Last modified: 10 Jul 2017QC 22711