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  • ATO myGov terms and conditions and privacy notices

    These terms describe your rights and responsibilities when using your myGov account to access online services for individuals.

    Terms and conditions of use

    1. Acknowledgement

    I acknowledge that the nomination of the Department of Human Services on behalf of the Commonwealth of Australia to receive and disclose my information for the purposes of managing my myGov account, does not limit the Commonwealth from performing duties or exercising powers under law.

    1. Nomination for the purposes of managing my myGov account

    The nomination of the Department of Human Services will allow myGov to disclose your name, date of birth and your contact information to other federal government agencies that you have already linked to, or decide to link to. The disclosure of details will allow myGov to confirm your identity between these agencies and provide those agencies with notifications of changes of your details.

    1. Confirming your identity

    Your ability to link to and access ATO online and ATO communications from your myGov inbox will depend on how you confirm your identity when signing into your myGov account.

    If you link the ATO to your myGov account on or after 1 June 2019, you must confirm your identity by using myGov security codes or the myGov access app to access ATO online and ATO communications from your myGov inbox.

    If you have linked the ATO to your myGov account before 1 June 2019 and confirm your identity by:

    • using myGov security codes or the myGov access app, it will be mandatory from 1 June 2019 to use them to access ATO online and ATO communications from your myGov inbox. If you later change to secret questions and answers to confirm your identity, you will not be able to access ATO online and ATO communications from your myGov inbox and we will send your communications to your address we have on record
    • using secret questions and answers, you can continue to access ATO online and ATO communications from your myGov inbox. To improve your online security, you should use myGov security codes or the myGov access app to confirm your identity.
    1. myGov inbox

    You have agreed and designated your myGov inbox as your address for Australian Taxation Office (ATO) communications that the ATO sends or makes available for you to access electronically.

    The designation of your myGov account and inbox as your address is subject to your Tax or BAS agent (authorised on your behalf) designating, or having previously designated, their ATO online inbox as your address to send some or all of your ATO communications. Where this occurs, your myGov inbox will remain your address for the ATO to send or make available communications that are not sent or made available to your agent.

    Not all ATO communications can be sent or made available for access electronically. You can access a list of the types of communication preferences that the ATO may send or make available electronically on the ATO website. The ATO may update this list from time to time.

    Where an ATO communication is unable to be sent or made available electronically, the ATO will send the communication to your address we have on record.

    You will receive a welcome message from the ATO in your myGov inbox to confirm the service is enabled.

    You will be able to access and view your communications that are sent to your agent in ATO online.

    You may receive notifications from myGov alerting you that communications have been sent to your myGov inbox. This service is provided as a courtesy and does not limit your obligation to regularly access your myGov inbox to check for ATO communications.

    Privacy notices

    1. Collecting your tax file number

    The ATO is authorised by the Taxation Administration Act 1953 to request your tax file number (TFN). We will use your TFN to identify you when linking your myGov account to the ATO. It is not an offence not to provide your TFN. However, if you do not provide your TFN, you will not be able to link your myGov account to the ATO and access ATO online.

    1. Privacy

    The ATO is authorised by the Taxation Administration Act 1953 to request personal information from you. We will use this information to confirm your identity when you link the ATO to your myGov account and use ATO online. If we do not collect this information, you will not be able to link the ATO to your myGov account and access ATO online. Where authorised by law to do so, we will give this information to the Department of Human Services for the purposes of administering myGov. The ATO also provides taxpayer information to treaty partners overseas under international tax agreements with many other countries.

    1. Information about your computer

    Your browser and information you provide will be recorded for authentication purposes as part of the myGov linking process such as:

    • your internet protocol address (IP address)
    • the date and time of the use of the authentication service
    • the authentication information you provided
    • successful and unsuccessful attempts at authenticating.
    1. Use of information

    The ATO may use this information to:

    • confirm your identity
    • compile statistics and reports to enhance ATO systems and services
    • identify and respond to issues that may indicate authentication integrity is at risk
    • detect, investigate and prosecute criminal offences.
    1. The ATO’s privacy policy

    Our privacy policy is available on our website. The policy contains important information about your privacy, including information about how you can access and seek correction of information we hold about you, how you may complain about a breach of the Australian Privacy Principles and how the ATO deals with privacy complaints.

      Last modified: 21 Mar 2019QC 58332