• Voice authentication

    Voice authentication is a fast and easy way to confirm your identity when you call us or use our app. You just need to save your voiceprint with us.

    Your voiceprint is unique to you. It is the digital representation of the sound, rhythm, physical characteristics and patterns of your voice. Once you've saved it with us, we confirm your identity by matching the characteristics of your voice to your voiceprint.

    Benefits of enrolling your voiceprint

    There are a number of benefits:

    • you save time confirming your identity when you phone us or access our online services through the ATO app
    • you don't need to log in with hard-to-remember usernames and passwords when using the ATO app
    • you don't need to answer security questions every time you call us
    • it's a secure way of confirming your identity
    • you can choose to enrol your voiceprint at a time that suits, either the next time you phone us, or through the ATO app.

    How to enrol

    Enrolling your voiceprint is optional. You can choose to enrol your voiceprint the next time you phone us or log in to our online services using the ATO app.

    Phone us

    The next time you phone us you'll be asked to enter your tax file number (TFN) before being invited to enrol your voiceprint.

    1. When prompted, you'll be asked to repeat the phrase 'In Australia, my voice identifies me' three times. This recording is used to create your voiceprint.
    2. You’ll then need to establish your identity by providing details of information currently on our records.
    3. Once you have successfully answered these questions, your voiceprint enrolment is complete. You will be able to use your voiceprint to confirm your identity in future.

    If you don't want to register a voiceprint, you can decline.

    ATO app

    You will need to have the ATO linked to your myGov account before enrolling your voiceprint using the ATO app. To enrol your voiceprint:

    1. open the Individuals’ section of the app
    2. select online services
    3. log into your myGov account
    4. when prompted, repeat the passphrase 'In Australia, my voice identifies me' to create your voiceprint
    5. save your device details.

    If you've already enrolled your voiceprint over the phone, there's no need to re-enrol. Instead you'll be asked if you want to save your details on the device, if you say yes, when you next log in via the app you'll just need to say the passphrase.

    If you don't want to participate, simply select the ‘Skip’ button at the bottom of screen when prompted. If you choose to 'Skip’, you'll need to log in and confirm your identity using your myGov username and password any time you want to access our online services in the app.

    Secure authentication

    Voice authentication is both a reliable and secure way of confirming your identity.

    Voice authentication accounts for a variety of factors, such as background noise and changes in a voice. When you contact us, the voice authentication system we use is able to verify you if you have a cold, or even if your voice has aged since your last contact. It also considers your emotional state. We are able to do this by analysing up to 120 characteristics in your voice, such as pitch and tone and how you speak. By matching these characteristics against the voiceprint you have enrolled with us, we can then accurately confirm your identity.

    These, and other additional security elements of voice authentication, make it very difficult for someone else to mimic your voiceprint and access your personal information.

    It differs from voice recognition

    Voice recognition tries to work out what you have said. Voice authentication analyses the unique characteristics of your voice to confirm who you are.

    Deleting a voiceprint

    You can delete your voiceprint at any time after you have enrolled it. For security reasons, you'll need to phone us on 13 28 61External Link and speak to a customer service representative who will be able to help you.

    Last modified: 13 Jun 2017QC 52543