Missing payments

If you've made a payment to us but can't see it on your account, find out what to do next.

On this page:

• BPAY®
• Credit or debit card
• Electronic transfer
• Cheque
• In person at Australia Post

BPAY®

BPAY® payments can take up to four business days to be processed to your account.

Check that you used the correct biller code (75556) and payment reference number (PRN). If not, the payment may have been stopped by your bank and returned to your bank account.

If you used the wrong biller code and paid another organisation, contact your financial institution immediately.

If you paid using a different PRN, contact us with the following details:

• payment amount
• date of payment
• receipt number
• the PRN you used
• bank account details (BSB and account number).

Credit or debit card

Credit or debit card payments can take up to four business days to be processed to your account.

If you’ve paid another government agency using Government EasyPay, contact your financial institution or card provider immediately.

If you paid online through myGov, or by phone, contact us with the following details:

• payment amount
• date of payment
• receipt number
• the payment reference number you used
• card provider (for example, VISA, MasterCard, etc).

Electronic transfer

Direct credit payments can take up to four business days to be processed to your account.

Check that you made the payment to the correct BSB and account number. If not, contact your financial institution immediately.

If the transfer details were correct and you can't see your payment, contact us with the following details:

• payment amount
• date of payment
• receipt number
• the payment reference number you used
• your bank account details (BSB and account number).

Cheque

Cheque payments can take up to 10 business days to be delivered and processed to your account.

If the cheque has not been presented after 10 business days, you may need to contact your financial institution to stop the cheque and make alternative payment arrangements.

If the cheque has been presented but has not appeared in your account, contact us with the following details:

• payment amount
• the date the cheque was presented
• BSB and account number of cheque account
• cheque number
• drawer's name.

In person at Australia Post

If you made the payment in person at the post office, it can take up to four business days to be processed to your account.

If you can't see your payment, contact us with the following details:

• payment amount
• date of payment
• receipt number
• Australia Post branch
• reference number (on receipt)
• payment method used (cash, cheque, EFTPOS).