About the Tax Help program
Tax Help is a free service to help eligible people earning $60,000 or less and with simple tax affairs manage their tax obligations.
From July to October each year, our Tax Help community volunteers work with community centres, to help prepare and lodge tax returns using myTax. Volunteers can also help clients to:
- create a myGovExternal Link account
- lodge amendments
- claim a refund of franking credits
- tell us if clients don't need to lodge a return.
Volunteers can help clients online or by phone. They also provide help in person from Tax Help centres across the country.
Eligibility to be a Tax Help volunteer
We're looking for volunteers to join our Tax Help program. You don’t need any special experience to become a Tax Help volunteer. We provide training and support to assist you.
You can become a Tax Help volunteer if you:
- are at least 18 years old
- have lived in Australia permanently for the last 2 years
- pass a pre-engagement check (which includes a police records check)
- complete online training.
Training for Tax Help volunteers
Tax Help will provide training between March and June each year. We will introduce you to myGovExternal Link and our online platform for lodging tax returns, myTax. We will show you how to prepare and lodge tax returns online.
Training is self-paced and online so you will need access to a computer and the internet.
Benefits to volunteering
There are many benefits to volunteering, not least of which is that it makes you feel good! By becoming a Tax Help volunteer, you'll also:
- learn and share new skills
- build your resume with real work experience
- create professional networks and make new friendships
- benefit your local community
- boost your self-esteem and self-confidence.
How to apply to volunteer
Applications for volunteers in Tax Time 2024 are now open..
If you are interested in becoming a Tax Help volunteer, send your expression of interest by email to ceataxhelp@ato.gov.au. Include your name, contact number, suburb and State or Territory.
Media: That's how Tax Help helps
https://tv.ato.gov.au/ato-tv/media?v=bd1bdiunih5ufhExternal Link (Duration: 01:35)
Become a Tax Help centre
We're also looking for community centres that want to support our face-to face Tax Help service.
Tax Help centres are located nationwide at venues such as libraries, community centres and multicultural and other community organisation sites.
If you or your organisation would like to assist people in your community, the Tax Help program is one way you can help.
From July to October every year Tax Help volunteers work with Tax Help centres to assist people with simple individual tax affairs to lodge online.
If you are interested in being a Tax Help centre, send your expression of interest to ceataxhelp@ato.gov.au. Include the name of your organisation, a contact person, contact number, suburb and State or Territory.