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  • Become a Tax Help volunteer or open a Tax Help centre

    Become a Tax Help volunteer and help people in your community prepare and lodge their tax returns online using myTax.

    We're looking for volunteers to join our Tax Help program. You don’t need any special experience to become a Tax Help volunteer. We provide training and support to help you get started.

    On this page:

    About the Tax Help program

    Tax Help is a free service to help people on low incomes and with simple tax affairs manage their tax obligations.

    From July to October each year, our Tax Help community volunteers will help prepare and lodge tax returns using myTax. Volunteers can also help clients to:

    • lodge amendments
    • claim a refund of franking credits
    • create a myGovExternal Link account
    • tell us if clients don't need to lodge a return.

    Volunteers can help clients online or over the phone from the comfort of their own home. They also provide face-to-face help from Tax Help centres across the country.

    Eligibility to be a Tax Help volunteer

    You can become a Tax Help volunteer if you:

    • are at least 18 years old
    • have lived in Australia permanently for the last two years
    • can guide people to lodge their tax online
    • pass a pre-engagement check (which includes a police records check)
    • can complete training online.

    Training for Tax Help volunteers

    Our ATO community liaison officers provide training between March and June each year. You'll be introduced to myGovExternal Link and our online platform for lodging tax returns, myTax. We will show you how to prepare and lodge tax returns online.

    Training is self-paced and online so you will need a computer and internet access.

    Benefits to volunteering

    There are many benefits to volunteering, not least of which is that it makes you feel good! By becoming a Tax Help volunteer, you'll also:

    • learn and share new skills
    • build your resume with real work experience
    • create professional networks and make new friendships
    • benefit your local community
    • boost your self-esteem and self-confidence.

    How to apply to volunteer

    Applications are open for Tax Help volunteers for Tax Time 2021.

    If you are interested in becoming a Tax Help volunteer, email your name, phone number, suburb and state where you live to Tax Help by 30 April 2021.

    Watch: That's how Tax Help helps

    This video shows Evelyn Jacobsen's experience as a Tax Help volunteer

    Media: That's how Tax Help helps Link (Duration: 01:35)

    You can watch That's how Tax Help helpsExternal Link in full screen on atoTV.

    Open a Tax Help centre

    We're also looking for organisations that can provide space for our face-to face Tax Help service.

    Tax Help centres are located nationwide at venues such as libraries, community centres and multicultural and other community organisation sites.

    If you or your organisation would like to assist people in your community, the Tax Help program is one way you can help. From July to October every year Tax Help volunteers working from Tax Help centres assist people with simple individual tax affairs to lodge online.

    See also:

    Last modified: 25 Feb 2021QC 45963