• Superannuation CRT Alerts

    CRT Alert 068/2017 – SBSCH being integrated into ATO online services early 2018

    18 October, 2017

    SBSCH being integrated into ATO online services early 2018, and an update for co-contributions remittance run.

    CRT Alert 067/2017 – Minor changes to MATS technical documents  

    17 October, 2017

    MATS technical documentation to be updated and republished.

    CRT Alert 066/2017 - Co-contribution remittance run  

    13 October, 2017

    Due to an issue with the co-contributions remittance run funds are being asked to hold any payments and wait for the corresponding message data.

    CRT Alert 065/2017 - MATS technical documentation locked down

    28 September, 2017

    Member Account Transaction Service (MATS) business and technical documentation is now available.

    CRT Alert 064/2017 - Remittance and recovery notices issuing via ECI

    26 September, 2017

    We've received advice from some funds that they're still receiving remittance and recovery notices (RARN) through ECI despite having already cut over to SuperStream.

    CRT Alert 063/2017 - Register now for MATS webinars

    22 September, 2017

    The next topic for our large APRA fund webinars will focus on the Member Account Transaction Service (MATS).

    CRT Alert 062/2017 - Lost and unclaimed super - postcode data released

    20th September, 2017

    The ATO will release the latest figures on lost and unclaimed superannuation accounts. The data will be broken down by postcode.

    Estimate of Superannuation Guarantee gap for 2014-15 released - 61

    29th August, 2017

    The ATO has today released its estimate of the Superannuation Guarantee (SG) gap. The gap is the difference between the theoretical amount payable by employers to be fully compliant with their SG obligations and actual contributions received by funds.

    Remittance and recover run correspondence issues - 60

    24th August, 2017

    Some remittance advice and recovery notices (RARNs) associated with Electronic Commerce Interface (ECI) contributions processes have been delayed. If you have received a payment without a corresponding RARN, please hold onto the payment. We are working to fic the problem and reissue these RARNs next week.

    Open for consultation - have your say - 59

    23rd August, 2017

    We've released two draft documents for consultation and we seek your feedback.

    SuperStream industry engagement forum - 29 August - 58

    21st August, 2017

    In partnership with the Association of Superannuation funds of Australia (ASFA), we're hosting the next SuperStream industry engagement forum on Tuesday 29 August from 9:30am to 3:30pm AEST at the Darling Harbour International Convention Centre in Sydney.

    2016 Budget superannuation changes - Implementation update - 57

    1st August, 2017

    Most of the 2016 Budget superannuation changes commenced on Saturday 1 July 2017. In recent weeks we have continues our work with funds to determine how these changes will operate in practice.

    Open for consultation - housing-related superannuation measures - 56

    25th July, 2017

    The Government's draft legislation for two new measures introduced in the May 2017 Federal budget is now available for consultation on the Treasury website, including fact sheets and a n explanatory memorandum.

    Incident update - 55

    6th July, 2017

    Yesterday the ATO experienced intermittent system issues affecting our mainframe, which resulted in the need to take our services offline for several hours.

    Superannuation services resumed - 54

    30th June, 2017

    Superannuation services on our SBR2 platform, including SuperTICK3, SuperMacth2 and Fund validation Service 9FVS), have now resumed.

    Single Touch Payroll webinar - Online choice of fund design - 53

    27th June, 2017

    We're hosting a webinar to talk about our consultation paper for the design of the Single Touch Payroll online choice of fund process as part of the employee commencement service.

    Process DASP applications before 1 July - 52

    27th June, 2017

    The Department of Immigration and Border protection (DIBP) has notified us that some funds are not processing departing Australia superannuation payment (DASP) applications because the Immigration Certificate issued by DIBP did not include all visa information for the applicant.

    Member enquiries about Operation Elbrus - 51

    26th June, 2017

    You may notice an increase in enquiries from members about Plutus Payroll and Operation Elbrus.

    Visa information for DASP applications - 50

    23rd June, 2017

    From Monday 26 June 2017 departing Australia superannuation payment (DASP) applicants can enter their visa information in the DASP online application system.

    Superannuation services now available - 49

    22nd June, 2017

    Our superannuation services are back online.

    Superannuation services unavailable - 48

    22nd June, 2017

    Superannuation services are unavailable and our technicians are investigating.

    Reminder - elect to be non-deductible by 1 July 2017 - 47

    19th June, 2017

    This is a reminder that superannuation funds with a define benefit interest must notify us to elect to be non-deductible before 1 July 2017 if you want member contributions to be treated as non-deductible for the 2017-18 income year.

    We're (still) talking to your members about super changes - 46

    14th June, 2017

    In CRT Alert 037/2017, we notified you we were communicating with your members who may be affected by the superannuation changes starting 1 July 2017.

    Member Account Transaction Service (MATS) design - 45

    5th June, 2017

    We are partnering with industry to change APRA-regulated funds' member reporting from annual to event-based.

    Critical maintenance work last night - 44

    31st May, 2017

    Last night our technical teams undertook critical maintenance work that affected services across the ATO. The urgency of this maintenance meant we were unable to provide you more notice before starting this work.

    FVS problem update - 43

    30th May, 2017

    Further to CRT Alert 041/2017, we can confirm the problem reported was not with the Fund Validation Service (FVS) and was a consequence of a business process error resulting in incorrect data in the FVS.

    Super changes - elect to be non-deductible by 1 July 2017 - 42

    30th May, 2017

    Superannuation funds with a defined benefit interest have until 1 July 2017 to elect to be non-deductible funds or make member contributions non-deductible for the 2017-18 income year.

    FVS problem under investigation - 41

    30th May, 2017

    In preparing for contributions business deployment verification (BDV) testing, we have discovered an issue with the Fund Validation Service (FVS).

    Event-based reporting webinar - 40

    26th May, 2017

    We're hosting a webinar about the Member Account Transaction Service, or MATS on Tuesday 6 June 2017 at 2pm. During the webinar we'll explain the new MATS solution and answer your questions

    USM remittance and government contributions BDV update - 39

    26th May, 2017

    Further to the USM update in CRT Alert 038/2017, we can confirm that the accounting issue we experienced with the most recent USM remittance run was specific to USM and USM account and will not affect government contribution payments.

    USM remittance run problems - 38

    24th May, 2017

    Funds have reported problems with unclaimed superannuation money (USM) remittance run during the week beginning 15 May 2017.

    We're talking to your members about super changes - 37

    17th May, 2017

    We will soon communicate with your members who may be affected by the superannuation changes starting 1 July 2017. From now until June, your members may receive a letter, email or SMS from us outlining key changes to their super.

    SuperStream services outage - update 2 - 36

    17th May, 2017

    Overnight our technical teams implemented a solution to bring services on our SBR2 platform back online. They successfully tested that solution with industry and re-whitelisted all remaining funds.

    SuperStream services outage - update - 35

    16th May, 2017

    There has been a delay in restoring superannuation services on the SBR2 platform, including SuperTICK3, SuperMatch2 and Fund Validation Service (FVS).

    SuperStream services outage- 34

    16th May, 2017

    Services on our SBR2 platform are currently unavailable, including SuperTICK3, Fund Validation Service and SuperMatch2.

    EPF2 successfully deployed - 33

    1st May, 2017

    As discussed in the Contributions Implementation Working Group and advertised in meeting minutes published on the SuperStream Readiness and ImplementationExternal Link Let's Talk page, during business hours today we cutover from Electronic Portability Form (EPF) version 1 to EPF version 2.

    Planned outage for service enhancements - 32

    21st April, 2017

    All superannuation services will be unavailable from 11pm AEST Thursday 27 April until 7am AEST Friday 28 April.

    Member Account Attribute Service technical documentation feedback - 31

    21st April, 2017

    On Thursday 6 April we published the draft Member Account Attribute Services (MAAS) technical documentationExternal Link to seek your feedback.

    Super surcharge assessment run delayed - 30

    19th April, 2017

    The superannuation contributions surcharge assessment run scheduled for May will be delayed until August.

    Services resumed - 29

    18th April, 2017

    We are pleased to report that work during this weekend's planned systems outage went to plan and superannuation services have resumed normal operations at full capacity.

    Easter weekend planned outage - 28

    12th April, 2017

    As advised in CRT Alert 018/2017, services will be unavailable over the Easter period from 10pm AEST Thursday 13 April until 6am AEST Tuesday 18 April.

    Be prepared for more DASP applications and enquiries - 27

    11th April, 2017

    On Monday 10 April 2017 we sent emails to approximately 11,000 former temporary residents encouraging them to submit their departing Australia superannuation payment (DASP) applications before 1 July 2017.

    Planned outage change - 26

    4th April, 2017

    We previously published details of a short maintenance outage planned for this weekend in which all superannuation services will be unavailable from 11.25pm AEST Saturday 8 April until 3.30am AEST Sunday 9 April.

    Services resumed - 25

    3rd April, 2017

    We are pleased to report that work during this weekend's planned systems outage went to plan and superannuation services resumed normal operations at full capacity at 6 o'clock this morning.

    Super changes - Helping you help your members - 24

    31st March, 2017

    We've released new guidance products on key topics to help you understand the super changes and how the apply to your members.

    Planned system outage - 23

    31st March, 2017

    We recently provided advice in CRT Alert 018/2017 that we are planning a series of three system outages to implement system improvements.

    USM remittance run postponed - 22

    30th March, 2017

    The unclaimed superannuation money (USM) remittance run scheduled for next week has been postponed to the week beginning 10 April 2017.

    Upcoming webinars for large superannuation funds - 21

    29th March, 2017

    We are updating our program of webinars to include a session about the risk differentiation framework and will soon release details about a series of events focussing on super changes.

    Unclaimed Superannuation Money Statement: 'Eligible service period start date' field - 20

    27th March, 2017

    When we started paying unclaimed superannuation money (USM) to funds in the SuperStream standard in November 2016, some funds didn't receive messages because of missing eligible services period start dates.

    Funds not receiving CRT Alerts - 19

    27th March, 2017

    We recently made changes to the way we deliver our news and email alerts to make our content easier to read on mobile devices, tailor our communication to your preferences and deliver our communication services more efficiently.

    Service availability - 18

    10th March, 2017

    Preparations for replacing our storage area network (SAN) are now underway, and we have updated our calendar of scheduled outages to support this.

    Contribution standard v2.0 update: B2B scope and conformance date - 17

    3rd March, 2017

    In CRT Alert 003/2017 issued on 18 January 2017, we provided information about implementing the contribution standard v2.0, including compliance dates.  From May 2017 the ATO will begin paying government contributions to super funds in the SuperStream standard.

    Changes for CRT Alerts and Super Communiques - 16

    28th February, 2017

    In response to your feedback we have reviewed our communication products and are making some gradual improvements to provide a more streamlined service. As a first step, we are moving our distribution and database management to a more efficient and automated system.

    Mandatory reporting of open and closed accounts - 15

    24th February, 2017

    The Legislative InstrumentExternal Link (LI) governing the reporting of opened and closed member accounts was registered on the Federal Register of Legislation on 22 February 2017. The LI requires superannuation providers to report all new and closed member accounts from 31 March 2017 using the SuperTICK3 service.

     Update: Unplanned system outage - 14

    7th February, 2017

    We are pleased to report all production services and channels are available and operating at full capacity. This includes SuperTICK versions 1, 2 and 3, SuperMatch2, Fund Validation Service (FVS), Electronic Portability Form (EPF), EmployerTICK, Bulk Data Exchange (BDE), Data Transfer Facility (DTF), Electronic Commerce Interface (ECI) and Departing Australia Superannuation Payment (DASP) online application system.

    Update: Unplanned system outage - 13

    6th February, 2017

    ATO systems are coming back online and priority services are now becoming available.

    Update: Unplanned System Outage - 12

    6th February, 2017

    We are pleased to report that most of our backend systems are functioning once again. Our technicians are performing business deployment verification (BDV) testing of core services.

    Update: Unplanned System Outage - 11

    3rd February, 2017

    We continue to experience issues relating to the storage hardware faults that occurred in December. To provide better services in the future we have commissioned a complete new hardware system. This new system is very complex, but is being configured to provide more reliability, stability and data storage capacity.

    Update: Unplanned System Outage - 10

    3rd February, 2017

    We are continuing to work with our partners from Hewlett Packard Enterprise (HPE) to restore our systems and services. HPE have deployed their global resources to restore our systems and the associated infrastructure.

    Update: Unplanned System Outage - 09

    3rd February, 2017

    ATO and HPE technicians have worked through the night to restore our systems and online services. While there has been significant progress on their restoration plan, the process is highly complex.

    Update: Unplanned System Outage - 08

    3rd February, 2017

    Unfortunately issues affecting access to our online services are ongoing. SBR1 production, SBR2 production, SBR1 EVTE, Bulk data exchange (BDE) EVTE, Practitioner Lodgment Service (PLS), Australian Business Register (ABR), Data Transfer Facility (DTF) and the portals are unavailable.

    Unplanned system outage - 07

    2nd February, 2017

    We are experiencing a system outage, which is affecting all superannuation services including SuperTICK versions 1, 2 and 3, SuperMatch and SuperMatch2, Fund Validation Service (FVS), EmployerTICK and Electronic Portability Form (EPF).

    USM remittance run postponed - 06

    2nd February, 2017

    The Unclaimed Superannuation Money (USM) remittance run scheduled for the week beginning 6 February will be postponed to the week beginning 20 February.

    ATO Online Service Outage Update - 05

    27th January, 2017

    We would like to provide you with an update on the status of our superannuation online services following the ATO-wide system outage that occurred on 12 December 2016.

    Unclaimed Superannuation Money: Messages delayed - 04

    23rd January, 2017

    Please note the data messages resulting from the fortnightly Unclaimed Superannuation Money (USM) aggregation run on 19 January have been delayed.

    Updated Contribution Standard - 03

    18th January, 2017

    From May 2017 the ATO will begin making government contributions to super funds in the SuperStream standard. This continues our work with industry to ensure all rollovers and contributions across industry and between government and industry are conducted within the SuperStream standard.

    ATO Online Services Outage Update - 02

    10th January, 2017

    Our technicians worked over the weekend to replace critical storage system infrastructure. Their completion of this work restores our full infrastructure and builds essential redundancy into our systems.

    ATO Online Services Outage Update - 01

    4th January, 2017

    Our technical teams undertook a significant amount of work over the Christmas period to continue to restore our services.

    ATO Online Services Outage Update - 67

    29th December, 2016

    Our superannuation services are available and stable in a low-volume capacity. Please note you may experience degraded performance during peak times.

    ATO Online Services Outage Update - 66

    23rd December, 2016

    SuperTICK versions 1, 2 and 3 single services, Fund Validation Service (FVS) and SuperMatch2 are all available but with periodic outages.

    ATO Online Services Outage Update - 65

    22nd December, 2016

    Fund Validation Service (FVS) and SuperTICK3 continue to be available in a limited-volume capacity. There has been some instability in the SBR2 platform this afternoon. We are monitoring system performance and stability carefully and will continue to update you with any developments.

    ATO Online Services Outage Update - 64

    22nd December, 2016

    The SBR2 platform is now restored and services are progressively being made available to users. If you have any technical issues please contact your ATO account manager.

    ATO Online Services Outage Update - 63

    21st December, 2016

    We have been working to make SBR2 services available and we will provide a progress update tomorrow morning.

    ATO Online Services Outage Update - 62

    21st December, 2016

    SBR2 platform testing yesterday indicated further work was required to ensure system stability. We have undertaken further work to improve the required stability and will have an update later this evening on SBR2 availability.

    ATO Online Services Outage Update - 61

    20th December, 2016

    At this time we are unable to confirm the availability of our SBR2 platform services. We will provide an update as soon as possible in the morning.

    ATO Online Services Outage Update - 60

    20th December, 2016

    The whitelisting process for SBR1 services is continuing and we appreciate your patience. If you have not been whitelisted for SBR1 please contact your ATO account manager.

    ATO Online Services Outage Update - 59

    19th December, 2016

    In a CRT Alert issued earlier today we advised that we were working with funds on a process to restore SBR1 services. The process has taken longer than anticipated and, as such, we aim to complete the whitelisting process tomorrow.

    ATO Online Services Outage Update - 58

    19th December, 2016

    The ATO's technical support teams continued their work over the weekend to restore SBR1 services. The SBR1 platform is back online, and superannuation services on this platform are being brought back online one at a time in a controlled manner.

    ATO Online Services Outage Update - 57

    18th December, 2016

    Our technical support teams have continued to work over the weekend to restore our superannuation enabling services. Work has gone well and we expect to start bringing services back online on Monday morning.

    ATO Online Services Outage Update - 56

    16th December, 2016

    Our current estimates indicate we still expect to be able to start bringing services back online on Monday 19 December in a controlled manner.

    Outage Update - 55

    16th December, 2016

    The Commissioner of Taxation Chris Jordan has released a statement in relation to the ATO online services outage. Read the statement on our collaboration platform, Let's Talk, along with previous media statements.

    Outage Update - 54

    15th December, 2016

    We have no further updates on when services will resume. We still expect to be able to bring services back online on Monday 19 December, and will continue to provide regular updates.

    Outage Update - 53

    15th December, 2016

    There are no further updates on our progress with resolving the system outage at this time. We still expect to be able to bring services back online on Monday 19 December, and will continue to provide regular updates.

    Unscheduled Outage for ATO Online Services Update - 52

    15th December, 2016

    The ATO provided an update on the system outage in this morning's media statement. Some core systems have come back online and our teams are continuing their work to stabilise our IT environment. We will progressively restore other services in the coming days.

    Unscheduled Outage for ATO Online Services - 51

    14th December, 2016

    The ATO has release another update in its latest media statementExternal Link this morning. We have restored some of our services including ato.gov.au. We will progressively restore other

    Superannuation changes have received royal assent - 50

    14th December, 2016

    The change to the superannuation system announced by the Australian Government in the 2016-17 Budget have now received royal assent. Some of your reporting obligations will change as a result.

    Unscheduled Outage for ATO Online Services Update - 49

    13th December, 2016

    The ATO release an update on system outages in its latest media releaseExternal Link. As the release states, we hope to resume key services like the Tax Agent Portal and some services on ato.gov.au later today.

    Unscheduled Outage for ATO Online Services Update - 48

    13th December, 2016

    Further to this morning's CRT Alert 048/2016, the ATO has issued a media releaseExternal Link on this matter.

    Unscheduled Outage for ATO Online Services - 47

    13th December, 2016a

    We are unfortunately still experiencing outages to a large number of our core internal and external systems including ato.gov.au, portals, SBR1 production, SBR2 production, SBR1 EVTE and SBR2 EVTE. The issue has been identified as an infrastructure issues inside our data centre and we are working to restore all affected hardware and services.

    USM Remittance 08.12.2016 - 46a

    12th December, 2016

    We have identified an issue with the USM Remittance run from 08.12.2016. Fund transacting in data standards may receive a remittance via SuperStream (data standards) and non-data standards channels. Note; this is not affecting all funds who are transacting in data standards.

    Unplanned Outage for ATO Online Services - 45

    12th December, 2016

    SuperTICK, EmployerTICK, FVS, EPF and SuperMatch services are currently experiencing outages. This is being urgently investigated. We appreciate your patience; we will continue to update you as information becomes available.

    Previous CRT Alerts available here.

      Last modified: 19 Oct 2017QC 50618