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  • Receiving member rollover requests

    Under the portability rules, members of most super funds can request that their super benefits be transferred (rolled over) into a fund of their choice.

    If the member submits their request:

    • online through us, we'll verify their information and send the request to you via Online services for business
    • using a paper form, you'll need to verify their information using SuperTICK or the Member Account Attribute Service (MAAS).

    From 1 April 2018 providers are required to use the MAAS to advise us of new member accounts. We then update the information shown on our online services for individuals so that members can initiate electronic portability form (EPF) requests to you.

    On this page:

    How members can request a rollover

    To transfer the whole balance of a super account between APRA funds or to a self-managed super fund (SMSF), members can submit an EPF through our online services. They'll need a myGov account linked to the ATO.

    We'll verify the member's identity and membership details before sending the EPF to the transferring fund for processing. You don't need to verify member information when actioning an EPF sent by us.

    If members can't request the transfer online, they can use a paper form to transfer the whole balance of their account:

    Members must complete a separate rollover form for each account they wish to transfer.

    If members wish to transfer a part of their super account, they should contact the fund that holds the account to find out what information is required.

    Receiving an electronic portability form

    All APRA funds must be able to collect and action an EPF.

    Checks we do first

    Before sending you an EPF, we will:

    • authenticate the identity information your members provide against the information we hold
    • confirm they are members of both the transferring and receiving funds
    • ensure that the rollovers or transfers are not being made to funds suspected of illegal early release
    • check that the member is a member of the SMSF for a rollover to that fund
    • ensure that the funds are regulated funds and not wound up.

    We will not send EPFs to funds that are not subject to compulsory portability such as:

    • defined benefit accounts
    • accounts with unfunded public sector super schemes.

    You can use Super Fund LookupExternal Link to identify the name of the receiving fund based on its ABN.

    Downloading the EPF from Online services for business

    We send the EPF to the transferring fund's Online services for business account. If you have a supplier, the EPF will be sent to the supplier and can be accessed by them.

    To download or view details about a file the ATO has sent (including an EPF), first log in to Online services for business using myGovID and Relationship Authorisation Manager.

    Online services for business
    • Select the Lodgments from the top menu, then select File transfer
    • All files tested or lodged by your organisation or sent to your organisation will be listed.
    • Files that have not previously been downloaded will be shown with a status of Sent by ATO – new.
    • Files that have previously been downloaded will be shown with a status of Sent by ATO.

    The EPF is sent in XBRL format to comply with the Superannuation Data and Payment Standards.

    See also:

    • File transfer for information about how to download a file using Online services for business.

    Receiving paper forms

    Transfers between APRA funds

    The fund member can send the form to either the transferring fund or the receiving fund.

    Members are no longer required to provide certified proof of identity documentation to you. The exception is if the form is being signed on someone else's behalf or the member has changed their name.

    You must validate a member's information before actioning a paper rollover request. You can use the MAAS or SuperTICK for TFN validation as the legal requirements of the message are the same in both services.

    You do not need to re-validate the member's information if you already hold a matched response for that member from either SuperTICK or MAAS.

    Transfers to SMSFs

    Super benefits can only be rolled over to a complying SMSF that is regulated.

    As the transferring fund, you must:

    You may request further written information from the member if:

    • you can't verify the status of the member through Online services for business
    • any mandatory information isn't provided to you on the paper form
    • there are multiple requests to transfer to the same SMSF.

    Using SuperTICK or MAAS to validate member details

    If you receive a paper form requesting a rollover and your fund holds the member’s TFN, you must validate their details through the SuperTICK or MAAS service before making a rollover to another fund.

    If an 'unmatched' response is returned by the service, it means we have been unable to verify the TFN provided with an appropriate level of confidence. You must ask your member for further proof of identity information within five business days.

    If you have not received a response from your member within ten business days of making the request, you must make reasonable further enquiries of the member to obtain the information.


    Brad sent a rollover request to his fund asking them to transfer his super money. The fund contacted Brad the following day to request further information as his supplied details could not be validated by the SuperTICK service. The fund asked Brad if some of his personal information had changed since his last ATO interaction.

    Brad advised he would get back to the fund with more information. Ten business days later the fund received no answer when it tried to phone Brad to follow up the request for further information.

    The next day, the fund sent a letter to the address they held for Brad requesting the information. The letter asked Brad to either complete the enclosed transfer request form or provide further identity information.

    The APRA fund has not breached the three day performance standard and can still process the rollover if satisfied that Brad is the member who requested the rollover and is the holder of the account.

    If the fund has not been able to resolve the issue with the member and reports details that are still unable to be matched against our client register, the ATO may send the fund a notice under section 299TA or 299TB of the Superannuation Industry (Supervision) Act 1993.

    End of example

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    Last modified: 26 Apr 2021QC 24751