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  • Accessing the DASP online application system for funds

    Super funds and RSAs can access applications submitted by their members and DASP intermediaries through the DASP online application system (select the 'Superannuation providers' link). You’ll need an AUSKey to use this system.

    DASP online application system

    You will only be able to access applications for your fund or for funds that have nominated you as their administrator.

    You should check the DASP online system on a regular basis to see if claims are waiting for you to action. Once a claim has been received – including any additional supporting evidence that may be required – it must be processed within 28 days.

    To search an application

    A new search function has been built to assist funds to search for DASP applications received through DASP Online.

    Next step:

    To reject an application

    You may use the system to indicate that you have rejected an application. The system will prompt you to provide a reason. An email message will automatically be sent to the applicant (or their intermediary).

    If an application is rejected because the benefits have been transferred, the applicant will be prompted to re-submit their application. This re-submitted application will include details of the original application as well as details supplied by the transferring funds.

    Contact details

    A fund – or the fund's administrator – can view and update the contact details used by the system. These details provide a contact address for applicants should they need to follow up their applications.

    Nominate an administrator

    A fund may nominate another organisation – their administrator – to access and process applications submitted by their members. The administrator must have an AUSkey to access the system. When that administrator gains access to the system, they may view, print and reject the applications.

    Once an administrator is nominated, the fund will no longer be able to view applications submitted by their members.

    If you experience difficulties using the DASP online system email SuperCRT@ato.gov.au

    Next steps:

    See also:

    Instructions to search for a DASP Online application

    The search function in DASP online is a new feature, built to assist super funds with searching for DASP applications received through DASP Online.

    This instruction aims to provide guidance to super funds on how to use this new feature.

    Accessing the search function

    To access the search function, you need to log into the Departing Australia Superannuation Payment systemExternal Link.

    Once you have successfully logged in follow these steps:

    • once the Menu page is displayed, an additional option to Search applications will be available. Select Search applications and you will see the new search screen
    • on this screen, you are able to search using a number of fields, as displayed. You can search with one field or multiple fields.
    • The system will search using the information you entered, therefore, the result list will be more specific if you include information in more fields. For example, if you only entered Jones in the Family name field, you will get a list of all DASP applications your fund received for members with Jones as the family name. Whereas, if you put in Jones, Louise, Crystal and 20/03/2000, you may get only one DASP application your fund received for Louise Crystal Jones born on 20 March 2000.

    Name search

    When searching by name, you need to always start with Family name as the system will search using this field first. Hence, if you leave this field blank and enter Taylor in the First name field, the result list will show DASP applications for members with Taylor as the family name.

    You should not enter partial name, as the search function will only search for a full match and not a partial match. For example, if you are searching for Johnson but only typed in Joh you may not get any application on the result list.

    In summary, you should enter as many name fields – with a full name– as possible, and make sure you enter the family name first to find the application you’re looking for.

    Other searches

    The remaining search fields will only return a result where it can match the exact information you entered. These fields are:

    • date of birth
    • application submitted date
    • applicant TFN.

    For example, if you enter a date in the Application submitted date field, the result list will only show DASP applications received on that specific date.

    When entering Date of birth or Application submitted date please ensure you enter the date in the required format as listed, otherwise, you will receive the following error message:

    You have not entered a valid date. Enter the date in the dd/mm/yyyy and try again.

    You will also receive an error message if you have entered an invalid TFN. The error message will state:

    You have not entered a valid TFN. Check the TFN and try again.

    To restart your search, you can click the Clear button, which will clear all fields and you can enter new information again. Clicking the Back button will take you back to the menu page.

    Search results

    After you have entered information and clicked the Search button, a list of DASP applications will be shown as a result of your search.

    The result list will be sorted by submitted date, from most recent to oldest applications.

    To view the application found, click on the highlighted link.

    The application status may show the following values:

    Table 1 – Application status and abbreviation explanations

    Status and abbreviations

    Explanation of status

    Received (RECD)

    your fund has viewed the application

    Rejected (REJT)

    your fund has rejected the application

    Submitted (SUBD)

    your fund has not viewed the application in DASP Online for less than 21 days

    Exception (EXPN)

    your fund has not viewed the application in DASP Online for more than 21 days

    Pending (PEND)

    the application cannot be submitted as the member’s visa is still active

    Held (HELD)

    the member has saved an application but not submitted it

    Cancelled (CANC)

    the member has cancelled their DASP application

    Open (OPEN)

    the member has started the application but have not input fund details

    If the search resulted in 100 or more applications, a message will be displayed asking you to enter more information to narrow your search.

    The message will be shown as:

    The search results exceed 100 applications. Enter more information to refine your search.

    If you have not entered any values in the search fields and clicked the Search button, you will receive the following message:

    You have not provided any search criteria. Enter at least one criterion before searching again.

    Where there are no DASP applications matching your search, you will receive the message below:

    No result found. Enter other criteria before searching again.

    Last modified: 13 Jun 2018QC 18528