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  • Rollovers

    When you pay a rollover super benefit to another large APRA-regulated super fund or retirement savings account (RSA), you must provide a statement to the receiving fund within three days using the SuperStream data and payments standard.

    On this page:

    See also:

    Government rollovers

    SuperStream was updated in November 2016 to introduce government transfers of unclaimed monies.

    To facilitate this, large funds implemented the rollover message implementation guide.

    The schedule for implementation follows:

    • updates to existing business-to-business (B2B) rollover interactions by 11 November 2016
    • new interactions to support receipt of government rollovers (unclaimed superannuation monies) by 16 December 2016
    • new interactions by November 2017 to support    
      • receiving notification of former temporary residents from us (section 20C of the Superannuation (Unclaimed Money and Lost Members) Act 1999)
      • sending rollovers (unclaimed superannuation monies) to us.

    Funds must now follow the principles in the process to ensure they can manage transactions successfully with other trustees.

    We also updated the rollover user guide.

    Next steps:

    See also:

    Associated enabling services

    As part of the implementation of the rollover change, all funds are required to report open and closed accounts through the Member Account Attribute Service (MAAS).

    Super funds could previously notify us of new and closed member accounts using the SuperTICK service.  New and closed member account notifications are now reported to us through MAAS. 

    Once a super fund has transitioned to MAAS:

    • they must report all new and closed accounts through MAAS
    • they can only use SuperTICK for TFN validation purposes.

    See also:


    The standard doesn't apply to:

    • rollovers to SMSFs, however
      • from 31 March 2021, rollovers to or from an SMSF will need to be conducted via SuperStream.
    • closed products – a product that doesn't receive any contributions or rollovers, but for which a member’s withdrawal benefit may be rolled over to another super entity
    • preservation components or asset drawdown for partial rollovers – these are dealt with under the default rules of the fund or instructions from the member
    • rollover amendments and cancellation – these are managed through other processes between the relevant parties
    • in-specie rollovers – these can be managed through a process agreed between the parties
    • internal fund rollovers – these can be handled by appropriate accounting and registry entries.

    Validating rollovers using SuperTICK

    If your fund holds the member's tax file number (TFN), you must use the SuperTICK service to validate member details before making a rollover to another super fund.

    However, you don't need to re-validate if either:

    • you've previously received a matched result for that member from SuperTICK
    • we sent the rollover request.

    See also:

    Last modified: 06 Mar 2019QC 47562