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  • Communication types

    The information below details the digital communications that taxpayers and registered agents can access in their Communication history. It includes six main communication types and the digital communications listed under each.

    1. Income tax
    2. Superannuation
    3. Study and training support loans
    4. Activity statement related
    5. Debt
    6. Employer and business obligations

    Income tax

    The digital communications for income tax are:

    • Adv – AMIT notice of assessment – EFT
    • Div 293 – Notice of Assessment
    • Income tax – Certainty check – Requirements met
    • Income tax – Individual – Tax receipt
    • Individual income tax – Processing delay advice
    • Lodgment – Early reminder notice
    • Lodgment – Overdue – Final notice
    • Lodgment – Overdue – Reminder
    • New PAYG instalment – Individual / Consolidated group member
    • New PAYG instalment – Introduction
    • New PAYG instalment / Payment options
    • Notice of assessment – Company or Fund – EFT refund
    • Notice of assessment – Company or Fund – Payment due
    • Notice of assessment – Individual or Trust – EFT refund / Payment due
    • Notice of assessment – Individual or Trust – Payment due
    • Notification of a mistake in your income tax return
    • PAYG instalment – Entitlement advice
    • PAYG or FBT Instalment(s) credited after the processing of a return
    • Payment – Superannuation Div 293 tax – Account discharge liability
    • Payment summary – Interest withholding tax
    • Penalty notification – Failure to lodge
    • Penalty payment – Administrative penalty incurred
    • Penalty warning – Lodgment
    • Registration confirmation / update – PAYG instalments allowed
    • Registration confirmation / update – PAYG instalments consolidated group allowed
    • Registration update – PAYG instalments disallowed
    • Statement of account – Payment slip
    • Statement of account – Possible refund
    • Superannuation – Excess concessional contributions – Determination advice
    • Superannuation – Excess concessional contributions – Information sheet
    • Superannuation – Excess non-concessional contributions – Determination.

    The following communication types will not be sent to agents' Client mail inboxes but will still be visible in Communication history:

    • Notice of assessment – Div 293 tax – EFT refund / Payment due
    • Payment – Superannuation Div 293 tax – Release authority
    • Superannuation – Div 293 tax – Assessment advice.

    Superannuation

    The digital communications for super are:

    • PAYG payment summary – Superannuation lump sum / Departing Australia superannuation payment
    • SHAsa annual statement
    • SHAsa opening account statement
    • SHAsa payment confirmation advice
    • SMSF – Trustee obligation advice
    • Statement of account – Superannuation – EFT refund / payment due
    • Statement of account – Superannuation – Payment slip
    • Superannuation – Nominate active super fund account
    • Superannuation – Unclaimed super money – Rollover benefit statement – Individual
    • Superannuation contribution – Fund/RSA account required
    • Superannuation entitlement overpayment transfer advice individual
    • Superannuation government contribution entitlement paid
    • Superannuation guarantee – Account transfer advice
    • Superannuation guarantee – Overpayment advice – No action required
    • Superannuation guarantee employee entitlements – Company deregistered – Query closed
    • Superannuation guarantee employee entitlements – Debt collection progressing
    • Superannuation guarantee employee entitlements – Employer bankrupt – Investigation closed
    • Superannuation guarantee employee entitlements – Employer debt established
    • Superannuation guarantee employee entitlements – Employer in administration – Investigation closed
    • Superannuation guarantee employee entitlements – Employer in liquidation – Investigation closed
    • Superannuation guarantee employee entitlements – Further information not provided – Query closed
    • Superannuation guarantee employee entitlements – Investigation closed
    • Superannuation guarantee employee entitlements – Investigation progressing
    • Superannuation guarantee employee entitlements – Investigation started
    • Superannuation guarantee employee entitlements – Lapsed time frame – Query closed
    • Superannuation guarantee employee entitlements – Legal action started – Debt collection progressing
    • Superannuation guarantee employee entitlements – Nil recovered – Investigation closed
    • Superannuation guarantee employee entitlements – Not entitled – Query closed
    • Superannuation guarantee employee entitlements – Payment confirmed – Query closed
    • Superannuation guarantee employee entitlements – Query received

    Study and training support loans

    The digital communications for study and training support loans are:

    • Notice of overseas levy
    • Statement of account – Loan account.

    Activity statement related

    The digital communications for activity statement related are:

    • Lodgment – Early reminder notice
    • Lodgment – Overdue – Final notice
    • Lodgment – Overdue – Reminder
    • Registration cancellation – GST
    • Registration cancellation – PAYG withholding and branch
    • Registration confirmation – Fuel tax credit
    • Registration confirmation – GST branch
    • Registration confirmation – PAYG withholding and branch
    • Registration update – GST lodgment cycle
    • Registration update – PAYG withholding payment change
    • We are holding your refund
    • We have finished our Pay As You Go (PAYG) withholding review
    • We have reviewed your Pay As You Go (PAYG) Withholding amounts
    • Your activity statement details have changed

    Debt

    The digital communications for debt are:

    • Confirming your payment plan
    • Debt – additional payment overdue
    • Debt – additional payment overdue multi account
    • Debt – Overdue reminder
    • Debt – Payment demand – Warning
    • Debt – Payment required
    • Debt – Re-engaging overdue debt
    • Debt – Referral notification – Debt collection agency
    • Debt – Warning notification
    • Warning: additional payment overdue
    • Warning: additional payment overdue multi account
    • Your payment plan may default

    Employer and business obligations

    The digital communications for employer and business obligations are:

    • Lodgment – Overdue – Taxable payments annual report
    • Lodgment – Overdue – Taxable payments annual report – Further reminder
    • Notice of assessment – Superannuation guarantee charge – EFT refund
    • Payment – Superannuation guarantee additional charge
    • Payment – Superannuation guarantee charge shortfall
    • Penalty notification – Failure to lodge
    • Statement of account – Payment slip

    See also:

      Last modified: 26 Aug 2020QC 63470