Contacting us about insolvency

There are several ways that insolvency practitioners can contact us about insolvency matters. You can submit your information on the Appointment or cessation of a representative of an incapacitated entity form online in the Business Portal, or by fax or email with a cover sheet. You can also phone us.

Find out about:

Secure messaging in the Business Portal

For the purposes of sections 600G(2) and (3) of the Corporations Act 2001 and regulation 5.6.11A of the Corporations Regulations 2001, we nominate the Business Portal as our means to receive notification and documentation for provisions listed under section 600G(1) of the Corporations Act and 5.6.11A(1) of the Corporations Regulations.

You can contact us using the portal’s secure messaging function. You must have a valid AUSkey to access the Business Portal.

To send us a secure message using the portal:

  • log in to the portal using your AUSkey
  • select Mail from the left-hand menu and select New message
  • select Insolvency from the available subjects
  • choose the appropriate subject from the list and select Next
  • enter your message, add your form as an attachment, and include your contact details
  • select Next to check and send your message.

We will confirm receipt of your correspondence. A service standard of 28 days applies to correspondence you submit via the portal.

Remember to save a copy of the form for your own records.

Next step:

See also:

Fax or mail

When sending correspondence by fax or mail, first complete the Debt insolvency cover sheet and send with your form to us by either:

  • fax to 1300 726 594
  • mail to:

Australian Taxation Office
PO Box 9003

You must complete a separate cover sheet for each unrelated taxpayer request. Where correspondence concerns a group of related taxpayers, complete one cover sheet with details of only the principal or holding taxpayer.

Next step:

Contacting us by phone

To speak to us about insolvency matters, phone 1300 303 570 (using option 1) between 8.00am and 6.00pm, Monday to Friday.

Before you contact us on behalf of a client, you must be nominated as your client's ATO representative and you must satisfy proof of identity requirements.

Last modified: 03 May 2016QC 18224