Moving to a formal approach

During the course of information gathering, we may decide to move to a formal approach, for example, where:

• the information we have been given is not complete and accurate
• escalation to our senior officers has not resolved an issue
• there has been a lack of cooperation
• you have requested a formal approach
• we require information from third parties and the information is subject to confidentiality arrangements.

In some cases, we may decide to use our formal powers at the outset. In most cases, we will discuss our intention to do this, and the reasons, with you. This discussion is intended to clearly explain why the use of formal powers is considered necessary, and give you the opportunity to raise any issues of concern.