Accountable conversations

Any information you provide must be accurate and complete.

We will generally make a record of our conversations (including meetings and interviews) and may:

• provide you with a written summary of the interview containing key issues if you ask for one
• request you to sign and date a record of the interview
• record the interview with your consent, in which case you will be given a copy of the recording – although you are not obliged to sign the summary or record.

These conversations ensure that our processes are accurate and complete, and reduce the need for more formal processes.

You are accountable for information you give us that is false or misleading. Administrative penalties may apply if you make false or misleading statements in the course of any interview with our officers.

We operate under corporate guidelines, processes and principles. Our key corporate documents include:

• Taxpayers' charter – what you need to know
• Our commitments to service
• Our strategic direction