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Last updated 1 February 2024

[202402] User research – Enhancing communications for debt compliance


January 2024

Expected completion of consultation

March 2024

Consultation status

Consultation will commence in March 2024.

Consultation purpose

To seek feedback on the content, tone and channels used for ATO debt reminder messages.


The ATO debt book has experienced out of pattern growth as taxpayers have struggled to meet their lodgment and payment obligations more than ever before. The ATO is conducting user research to understand the debt reminder message preferences of individuals and small businesses with the aim of optimising future communications.


Who we are consulting

  • Individual taxpayers
  • Small business representatives

Consultation lead

Suzanne Campbell, Lodge and Pay
Phone 03 9275 5479