When you submit feedback or a compliment
We are committed to providing high standards of service to those who interact with us. We welcome your feedback and compliments about the services we provide and how people experience the delivery of ATO services.
We will refer your feedback or compliments to the appropriate area for consideration.
We won't respond directly to you, but this information is important to us.
Online
Use our online forms:
Feedback formCompliments form
Phone us
- Phone us on 1800 199 010 between 8:00 am and 6:00 pm, Monday to Friday (local time), except national public holidays.
- If you are d/Deaf, hard of hearing or have a speech/communication difficulty you can contact us through the National Relay ServiceExternal Link (NRS), as follows
- Contact the NRS through your preferred NRS call channel, detailed in NRS call numbers and linksExternal Link.
- Provide the NRS with the ATO phone number you want to call.
- If you prefer to speak with us in a language other than English, you can call the Translating and Interpreting Service (TIS National). This free service provides an interpreter in one of these available languagesExternal Link. The service will call us with an interpreter so we can help with your query. To contact TIS National, between 8 am and 6 pm AEST, Monday to Friday, phone:
- 13 14 50 if you're in Australia
- +61 3 9268 8332 if you're outside Australia.
If you are phoning from outside Australia, phone +61 2 6216 1111 between 8:00 am and 6:00 pm AEST, Monday to Friday.
Write to us
Write to us at
Australian Taxation Office
PO Box 1271
ALBURY NSW 2640