When you submit feedback or a compliment
We are committed to providing high standards of service to those who interact with us. We welcome your feedback and compliments about the services we provide and how people experience the delivery of ATO services.
Any feedback submitted should relate to the administration of Australia's tax and superannuation systems or the services we provide. Feedback that is not related to these matters may not be considered.
When providing feedback, please be clear, factual and communicate respectfully. Feedback that contains abusive, offensive, discriminatory or threatening language, threats of harm, or unsubstantiated allegations about other people may not be considered.
For information about respectful interactions and our response to inappropriate behaviour, see Your conduct.
We will refer your feedback or compliments to the appropriate area for consideration.
We won't respond directly to you, but this information is important to us.
Report a concern
If you wish to report concerns that an individual or business is not paying their tax or intentionally doing the wrong thing, you can let us know by completing the Tip-off form. For more information, see Making a tip-off.
Submit an online form
Use our online feedback form to offer a suggestion to help us improve our systems or services.
Use our online compliment form to tell us about a positive experience you have had with our products, services or staff.
Compliments form
Phone us
Phone us on 1800 199 010 between 8:00 am and 6:00 pm, Monday to Friday (local time), except national public holidays.
Specialist phone services available include:
- the Indigenous Helpline, which is a service for Aboriginal and Torres Strait Islander peoples
- call services for hearing or speech/communication difficulties
- the Translating and Interpreting Service to speak with us in a language other than English
- an overseas enquiries line if you are phoning from outside Australia.
Write to us
Write to us at
AUSTRALIAN TAXATION OFFICE
PO BOX 1271
ALBURY NSW 2640