To realise our intent, we are making 5 strategic shifts that will transform how we administer the tax system and how we deliver as an effective agency.
These shifts respond to a changing environment and focus our effort where it will have the greatest impact. Each shift is supported by 3 clear actions that shape our services and partnerships and simplify the system. They do this by reducing compliance costs and making digital the default way most taxpayers meet their obligations. These shifts and actions encourage us to think bigger about system-wide outcomes. Together, they guide how we prioritise, invest and design changes over time.
These shifts and their associated actions will guide our decisions and planning and shape how we work with partners as the trustworthy administrator of Australia’s tax system and laws.
While we administer the tax system within the parameters set by government policy, we also influence and advocate future policy settings by sharing practical insights across government about how the tax system is working and where risks or opportunities are emerging.
Each of the 5 strategic shifts and their actions are detailed on the following pages.