…to succeed in a dynamic environment.
We aspire to a future where we work as one to deliver on our purpose with clarity, integrity, and impact.
Today, we are a high-performing organisation, with committed and dedicated people building from a strong foundation. At the same time increasing complexity, competing demands and finite resources sharpen the need to focus our efforts on what matters most.
Becoming future-ready means strengthening our capabilities, modernising tools and systems, and embedding a renewed culture where we think bigger about our collective impact, act bolder in the choices we make and deliver together across the ATO. This means making disciplined choices about priorities, deliberately improving how we work, and being willing to try new approaches, so we deliver where we add the greatest value.
We’re building our capability
We’ll shape our workforce by investing in our people’s tax technical, professional, data, digital and leadership development. This will be supported by our cultural commitments, strong people management and leadership capabilities. Together these will enable timely, confident decision-making and deliver high‑quality outcomes.
We’ll grow the talent and leadership we need for the future, directing our effort and resources to the areas of greatest impact.
By simplifying how we work and equipping our people with modern tools including automation and artificial intelligence, we’ll free up capacity to focus on complex matters that require judgment, engagement and care.
Shifts in action
5.1 Shaping our workforce
by strengthening our capabilities, refreshing our culture, uniting our leadership and working together respectfully – so we are equipped to succeed.
5.2 Mobilising resources and leadership to priorities
by making deliberate choices about where we focus – so we act faster, maximise impact and avoid dilution.
5.3 Exploring smarter practices and processes
including reimagined workflows and greater use of automation and artificial intelligence – so we operate in a more responsive and effective way.
We are shifting from an operationally strong workforce that can be strategically fragmented, to a focused, connected organisation that acts with clarity and intent, resulting in an effective organisation aligned to our purpose and vision.