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ATO Regulator performance

Published 8 August 2025

We have a range of regulatory responsibilities, with a key role as the government’s principal revenue collection agency.

We are committed to achieving our purpose in line with the government’s expectations for regulator performance. The following table represents the alignment of our key elements to the 3 principles of regulator best practice:

Principle 1 – Continuous improvement and building trust

Regulators adopt a whole-of-system perspective, continuously improving their performance, capability and culture to build trust and confidence in Australia’s regulatory settings.

Principle 2 – Risk based and data driven

Regulators manage risks proportionately and maintain essential safeguards while minimising regulatory burden and leveraging data and digital technology to support those they regulate to comply and grow.

Principle 3 – Collaboration and engagement

Regulators are transparent and responsive communicators, implementing regulations in a modern and collaborative way.

Key activity

Description

Continuous improvement and building trust

Risk-based and data-driven

Collaboration and engagement

1. Collect the right amount of tax in the most efficient way for government and the taxpayer

 2. Deliver fair, secure and transparent taxpayer interactions to make it easy to comply and hard not to

 

 

 3. Manage our responsibilities in the superannuation system to support the future retirement
savings of the community
 

 

 

 4. Administer a range of payments and transfers on behalf of government  

 

 

Stakeholders

Description

Continuous improvement and building trust

Risk-based and data-driven

Collaboration and engagement

Government

Scrutineers

Industry

Community

 International partnerships  

 

 

Performance measures

Description

Continuous improvement and building trust

Risk-based and data-driven

Collaboration and engagement

Registration (Companies)

Registration (Individuals)

 Lodgment  

 

 

Tax gap  

 

 

Total revenue effects  

 

 

Payment  

 

 

Debt  

 

Cost of collection  

 

 

Compliance cost  

 

 

Service satisfaction  

 

 

Administered programs

 

 

Statement of intent

Description

Continuous improvement and building trust

Risk-based and data-driven

Collaboration and engagement

Regulator Statement of intent

Our Ministerial Statement of ExpectationsExternal Link and Regulator Statement of IntentExternal Link are publicly available on the Treasury website.

 

 

 

 

 



QC105199