Strategic objective C1

Table 8A: Latest performance results
Performance measure	Latest result (2019–20)	Performance target 2021–22
Compliance cost – adjusted median cost to individual taxpayers of managing their tax affairs	2.5% decrease (2018-19 tax returns)	Remain steady
Digital – proportion of inbound transactions received digitally for key services	91%	92%

Table 8B: Performance targets for 2022–23 to 2024–25
Performance measure	Performance target 2022–23	Performance target 2023–24	Performance target 2024–25	Data sources
Compliance cost – adjusted median cost to individual taxpayers of managing their tax affairs	Remain steady	Remain steady	Remain steady	ATO tax return data, models
Digital – proportion of inbound transactions received digitally for key services	93.5%	95%	95%	ATO systems