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Commissioner’s foreword

Last updated 16 August 2022

'We are at the cutting edge of government service delivery, and we are continuing to undertake significant programs of work.’

Over the last few years, the ATO has played an integral role in supporting the community through a challenging period. We delivered vital stimulus to millions during the pandemic and proved we are much more than a revenue collection agency. We are at the cutting edge of government service delivery, and we are continuing to undertake significant programs of work. We are acknowledged as a world-leading taxation authority.

The ATO corporate plan 2022–23 highlights 7 key focus areas that are strategically important for us this year, and another 19 core priorities that are essential to our vision of being a leading tax, superannuation and registry administration.

One of our most exciting and important areas of work is in our use of data and digital. Data underpins our client service, our early intervention activities and our goal of prevention rather than correction. We’re simplifying interactions and embedding what we can into natural systems so people can get things right up front with minimal intervention from us.

In 2022–23, this will see us further expand the use of Single Touch Payroll data to simplify employer reporting obligations and address superannuation guarantee non-compliance. We are focusing on improving small business tax performance by collaborating with partners to enable seamless tax reporting from business source systems. We continue to roll out innovations in the Australian Business Registry Services, making it simpler for businesses to interact with government.

Having one of the largest data stores in Australia, keeping our data safe and secure is a significant responsibility and is the driver for our focus on cybersecurity and the transition to the new data centre. Our data stores are growing every year, so keeping our systems safe and protecting the personal information entrusted to us by taxpayers is paramount.

With the substantive return to business-as-usual across the country, we are undertaking targeted strategies to address collectable debt, re-engaging with clients to tailor solutions to their circumstances, and doing so with empathy and understanding.

Of course, we can’t deliver any of this without our staff. It is more important than ever that we provide our workforce with the right tools and support to help our people grow and thrive into the future. With the inclusion of our core priorities in the corporate plan this year, we aim to strengthen the connection our staff have with the plan and give everyone visibility of how they contribute.

I am so proud of the effort and achievements of the ATO over the past few years. We have proven that we can achieve incredible things when we work together, united by our desire to achieve great outcomes for the Australian community.

Chris Jordan
Commissioner of Taxation and
Registrar of the Australian Business Register
and the Australian Business Registry Services

This ATO corporate plan 2022–23 has been prepared as required under paragraph 35(1)(b) of the Public Governance, Performance and Accountability Act 2013. It covers the period 2022–23 to 2025–26 and includes the plan of the Australian Business Registry Services (ABRS). Due to their operational independence, the Tax Practitioners Board (TPB) and the Australian Charities and Not-for-profits Commission (ACNC) have produced their own corporate plans.